What are the responsibilities and job description for the Customer Support Representative position at Veritran?
About the Customer Service Representative Position
Are you a natural problem‑solver with a passion for helping people? As a Customer Service Representative on our team, you’ll be the welcoming voice and friendly face that shapes our customers’ first impressions. Each day, you’ll answer questions, resolve complaints, and process orders—always striving to turn every interaction into a positive experience.
What You’ll Do
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Deliver Exceptional Service: Greet customers with warmth—whether in person, by phone, or online—and maintain a professional, friendly attitude at all times.
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Resolve Issues Efficiently: Listen actively, troubleshoot challenges, and offer clear, timely solutions that leave customers feeling valued.
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Build Lasting Relationships: Go beyond transactions by understanding customer needs and recommending products or services that enhance their experience.
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Process Orders & Requests: Accurately enter orders, update forms, and track customer inquiries in our CRM to ensure seamless follow‑through.
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Keep Detailed Records: Log interactions, feedback, and outcomes so we can continuously refine our service.
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Stay Informed: Keep up‑to‑date on new offerings and company policies to guide customers to the best solutions.
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Collaborate & Elevate: Partner with sales, product, and support teams to share insights and drive ongoing improvement.
What We’re Looking For
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Experience: At least 1 year in a customer service or front‑line support role.
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Education: High school diploma or equivalent; additional certifications are a bonus.
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Communication: Outstanding verbal and written skills, with the ability to explain complex information simply.
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Tech Savvy: Comfortable navigating computers, CRM systems, and web‑based tools.
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Multitasking Pro: Excellent time‑management and organizational skills to juggle multiple customer needs without missing a beat.
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Empathy & Patience: A cool head under pressure and a genuine desire to help every customer walk away happier.
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Team Player: Willingness to support colleagues and share best practices.
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Flexibility: Availability to work varied shifts, including evenings or weekends, to ensure we’re there when our customers need us.
Why You’ll Love Working Here
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Competitive Pay: $25 – $35per hour, based on experience.
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Comprehensive Benefits: Health, dental, vision, 401(k) matching, and generous paid time off.
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Growth Opportunities: Ongoing training, mentorship programs, and a clear path for advancement.
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Positive Culture: A collaborative environment where your ideas matter—and your hard work is celebrated.
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Impactful Work: Every interaction you handle shapes how customers feel about our brand.
Ready to make a difference and help our customers thrive?
Click Apply now and join us in delivering world‑class service—one conversation at a time!
Salary : $25 - $35
