Payment Services Specialist III

Verity is hiring for a Payment Services Specialist III at our Seattle, WA Headquarters location. This is a hybrid position. Since 1933, Verity has been a local member-owned credit union. We are also the only financial institution in the Pacific Northwest that is a part of the Global Alliance for Banking on Values (GABV).

How you can make a difference

The Payment Services Specialist III works closely with the Operations Support team to provide assistance to members and departments throughout the Credit Union. This position is primarily responsible for maintaining and processing all ACH and check files, exceptions and returns in accordance to NACHA regulations. The Payment Services Specialist III will work closely with IT to test Fedline upgrades and core system enhancements. This role will also assist with other operation functions while working closely with the Payment Services Supervisor and Operations leadership to help develop best practices for optimizing usage and streamlining processes to improve efficiencies and the overall member experience.

We know it is more than just a job

Verity has continued to maintain an open and positive work culture. We make sure people come first! Some ways we help employees live their best lives:

• Base Pay: This position has a salary range of $28.97 (minimum) to $43.46 (maximum), with a midpoint of $36.21. Starting pay is offered based upon an applicant’s experience and education relevant to the position.
• Paid Time Off: All Verity employees receive 11 paid holidays per year and 3 floating holidays, as well as paid time off (PTO is combined vacation and sick leave.) PTO starts accruing immediately at a rate of 20 days per year.
• Benefits: Both full and part time employees (and their family) are eligible for medical, dental, vision, and basic life insurance, with a no cost option available for employee only coverage! Employees have the option to enroll in our 401k plan and receive an employer match up to 6%.
• Other Benefits: This position is eligible for annual cash bonuses up to 1% and a 1% profit-sharing bonus to 401k accounts based on company performance.
• Great Perks: Other Verity benefits include a wellness subsidy, a transportation reimbursement benefit and education reimbursement.

ESSENTIAL JOB FUNCTIONS

ACH and Payment Processing

• Process and review all ACH and check clearing files.
• Review and process all exception files, ACH suspense, ACH clearing, and Bill payer reversals.
• Work returned ACH transactions files.
• Create and maintain all external allotments.
• Process ACH and check disputes.
• Assist with monitoring, reviewing, and facilitating electronic transactions for members through multiple channels including remote deposit capture, business remote deposit capture, ATM, wires, and return items.

Quality Control and Compliance

• Provide quality control and fraud review of ACH and in clearings.
• Support the processing of garnishments, levies, reclamations, and death notifications.
• Assist with annual audits.
• Research member requests of ACH and in clearing items.

General Ledger and Reporting

• Balance the ACH in Process G/L.
• Create and maintain procedures.
• Complete service request tickets.
• System and Software Support
• Assist with testing of software enhancements on systems.
• Upload all external files into imaging software.
• Maintain Fedline Advantage operations, meet deadlines, and schedule system backups after upgrades.
• Troubleshoot system errors and outages.

Cross-Training and Miscellaneous

• Cross-train and provide backup to other job functions within the Operations Department.
• Perform other job-related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

• Regulatory Compliance: Leads compliance efforts, ensuring all payment operations align with NACHA and regulatory requirements.
• Member Service Excellence: Anticipates member needs and enhances the member experience through proactive solutions and streamlined processes.
• Problem-Solving: Identifies root causes of advanced issues, devises innovative solutions, and implements corrective actions efficiently.
• Operational Accuracy: Oversees high-volume operations, conducting quality control and ensuring the accuracy of all processes and reports.
• Continuous Learning: Proactive mindset towards ongoing learning and staying updated with industry trends, new technologies, and best practices in operations support.
• Technology Proficiency: Partners with IT to implement upgrades, troubleshoot issues, and enhance system capabilities for greater efficiency.
• Collaboration and Leadership: Partners with leadership to mentor teammates, lead cross-functional initiatives, and align operational strategies.
• Time Management: Effectively manages competing deadlines across multiple areas, ensuring smooth operations and timely task completion.
• Adaptability and Initiative: Leads adaptation to new challenges, driving continuous improvement and inspiring others to embrace operational innovation.

EDUCATION AND EXPERIENCE

• High School diploma or equivalent. An associate or bachelor's degree in business, finance, or a related field is a plus.
• 3 years of retail banking experience in an operations role, with demonstrated ability to perform job responsibilities.
• ACH/NACHA certification preferred.

PHYSICAL CONSIDERATIONS

Verity is committed to reasonably accommodating the physical aspects of the position. The following are normally encountered in this job:

• Effectively communicate with diverse staff, members, and vendors
• Visually recognize and verify funds for negotiability

Working Conditions

• Sitting or standing for long periods of time
• Working on computers for a long period of time in an office environment

Washington is an At-Will Employment State

Your employment is at will, meaning you are free to resign at any time, for any reason, with or without notice. Verity Credit Union is also free to conclude the employment relationship with you at any time, for any reason, with or without notice.

No statement or promise by a credit union representative or board member may be interpreted as a change in the at will policy, nor would it constitute an employment or other contractual agreement.

Salary : $29 - $36