What are the responsibilities and job description for the Customer Success Associate (VerityData) position at Verity?
Verity is looking for a remote Customer Success Associate to join our growing team. Our ideal candidate has a client-first mentality and is excited about helping to drive customer adoption of the VerityData platform. We are seeking scrappy and goal-oriented individuals who have an interest and passion for the financial markets. VerityData works with hedge funds and asset managers, providing them with clean data and research drawn SEC filings - as we help them accelerate investment decisions with quicker insights, more confidence and differentiated idea generation.
As a Customer Success Associate, you will be supporting the team in working with our clients so will need to be highly communicative, team oriented, sales minded, and customer obsessed. There will be an opportunity to grow and gain valuable experience, as we are a tight knit team, and along with training on the relevant datasets that we cover, you'll gain first-hand knowledge of equity investment approaches from client interactions.
Key Duties:
As a Customer Success Associate, you will be supporting the team in working with our clients so will need to be highly communicative, team oriented, sales minded, and customer obsessed. There will be an opportunity to grow and gain valuable experience, as we are a tight knit team, and along with training on the relevant datasets that we cover, you'll gain first-hand knowledge of equity investment approaches from client interactions.
Key Duties:
- Conduct outreach to targeted accounts to book demo meetings and on-sites with exisitingand prospective users at large investment management organizations for senior members of the team
- Engage with our clients via cold-calling, emails, and other forms of messaging or marketing initiatives
- Own post-call follow ups including generating bespoke reports and updating account settings to help increase retention and adoption rates
- Support the team in mapping key accounts to assist in closing upsell and cross-sell opportunities
- Run and deliver custom Excel files on a weekly, monthly, quarterly and one-off basis
- Concisely explain VerityData value proposition to prospective usersand determine whether their needs could be met with theVerityData platform
- Understand best practices for client engagement and the numerous ways customers will leverage our datasets, technology, reports, and expert analysis from the Research team to help with their analysis.
- 1-3 years of customer success experience with financial services clients, ideally buy-side (hedge funds, asset managers, etc.)
- Knowledgeable on SEC Filings (10-K, 10-Q, earnings transcripts, etc.)
- Intermediate Microsoft Excel capabilities (VLOOKUPs, Formulas, Pivot Tables)
- Entrepreneurial mindset with strong interpersonal and communication skills
- Highly competitive and coachable
- Strong work ethic, detail oriented with a high level of integrity and emotional intelligence
- Genuine, open, and humble
- Proficiency with Salesforce is a plus
- Bachelor’s Degree or equivalent degree or related work experience
- Competitive compensation
- Medical, dental, and vision coverage plan options (with core plan premiums covered at 100% for you and 90% families!)
- Remote-first working environment
- Flexible and generous time off policy to balance your work and life
- Paid parental leave policies for every type of parent to ensure bonding time with your new addition
- 401 (k) retirement plan options to help you invest in your future
- Company paid life insurance and long-term disability coverage
- VerityGives charitable donation matching program to support the causes important to our employees
