What are the responsibilities and job description for the Information Technology - Field Services Engineer I position at Verizon Authorized Retailer, TCC?
Primary Purpose
The Field Services Engineer I position reports to the IT Field Services Manager. This position is responsible for the timely resolution of IT related issues encountered in our retail locations that impact business processes.
Key Activities For This Role Include
The accomplished individual will possess the following experience:
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The Field Services Engineer I position reports to the IT Field Services Manager. This position is responsible for the timely resolution of IT related issues encountered in our retail locations that impact business processes.
Key Activities For This Role Include
- Familiarity in working with online ticketing systems
- Proficiency in performing network issue troubleshooting both on premises and via remote tools
- Including: Configuration of Internet modems, network routers, switches, and VOIP solutions
- Ability to work independently as well as in a team environment
- Assist in workflow creations and process improvements
- Proven ability to meet deadlines
- Communication skills both written and verbal
- Provide support during Field visits or dispatches
- Knowledge of retail operations preferred
- Ability to work nights / weekends as needed for special projects
- Minimal Travel
- Complete all other duties as assigned
The accomplished individual will possess the following experience:
- Bachelor's degree or related equivalent work experience of 2 years
- 2 years of working in the retail industry
- Proven expertise and overall responsibility in customer service satisfaction
- Adaptability – must adjust quickly to changes in business or IT strategy.
- Self-Motivation – will take unsolicited actions toward achieving overall objectives.
- Strong Communication – strong written and verbal to influence, lead and motivate others.
- Customer Focus – Ability to establish strong relationships across all levels of organization.
- Leadership – demonstrated leadership capabilities, ability to organize and motivate.
- Problem-Solver – diagnose errors or technical problems and determine proper solutions
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