What are the responsibilities and job description for the Lead Experience Designer position at Verizon Data Services?
When you join Verizon
You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.
What you’ll be doing…
As part of Verizon’s Experience Design team, you’ll have the chance to impact one of the largest consumer presences in America, supporting millions of daily customer interactions across an omnichannel ecosystem and a growing consumer product portfolio. With global offices and hybrid work environments, the team is assembling the brightest designers, design strategists, and product managers to collaborate with cross-disciplinary teams, shaping the future of the customer experience.
As a Lead Experience Designer, you will help develop a visual quality assurance process to ensure a premium standard across Verizon’s digital products and user journeys. As a visual quality champion, you will collaborate with agile teams and analyze data to generate insightful reports, ultimately driving informed decision-making. Additionally, you will envision, create, and maintain end-to-end customer activities for various consumer-facing products and services. You will provide direction to the team to brainstorm new ideas and solutions, sharing guidance and real-time feedback when appropriate. As an experienced professional, you will mentor junior designers in areas of expertise, helping them make connections between core disciplines and contributing to the overall betterment of our design community. Working with partners in product, technology, and business, you will facilitate a wide range of complex design programs or products.
You’ll Need To Have
Where you’ll be working
In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.
Scheduled Weekly Hours
40
Equal Employment Opportunity
We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
If you are hired into a California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $128,000.00 and $238,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.
You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.
What you’ll be doing…
As part of Verizon’s Experience Design team, you’ll have the chance to impact one of the largest consumer presences in America, supporting millions of daily customer interactions across an omnichannel ecosystem and a growing consumer product portfolio. With global offices and hybrid work environments, the team is assembling the brightest designers, design strategists, and product managers to collaborate with cross-disciplinary teams, shaping the future of the customer experience.
As a Lead Experience Designer, you will help develop a visual quality assurance process to ensure a premium standard across Verizon’s digital products and user journeys. As a visual quality champion, you will collaborate with agile teams and analyze data to generate insightful reports, ultimately driving informed decision-making. Additionally, you will envision, create, and maintain end-to-end customer activities for various consumer-facing products and services. You will provide direction to the team to brainstorm new ideas and solutions, sharing guidance and real-time feedback when appropriate. As an experienced professional, you will mentor junior designers in areas of expertise, helping them make connections between core disciplines and contributing to the overall betterment of our design community. Working with partners in product, technology, and business, you will facilitate a wide range of complex design programs or products.
- Actively exploring user context, and engaging in target user activities when possible.
- Participating in insight-gathering activities (informal or formal, primary or secondary) and creating design solutions that leverage user insights.
- Actively researching competitive products, industry trends, and topics.
- Staying updated on Verizon's business, strategy, and organizational structure.
- Effectively designing solutions within Verizon's business context and revenue model.
- Maintaining a working knowledge of UI standards for common platforms (iOS, Android, Web).
- Working within Verizon's front-end and back-end technology constraints and capabilities.
- Communicating the current project plan, goals, and expected outcomes.
- Articulating user, business, and/or technical reasoning for detailed design decisions in critiques or presentations.
- Identifying project needs and engaging stakeholders in conversation to fully understand needs.
- Presenting work and engaging in constructive dialogue with stakeholders to ensure strong design rationale.
- Understanding the motivations and drivers of partners and stakeholders.
- Leading a cross-disciplinary team, facilitating design activities and collaborating with leaders to plan a comprehensive approach.
- Ensuring the use of shared tools and systems to shape design solutions.
- Building an understanding of related tools and software impacting the end-product (i.e., CMS, sales tools, etc.)
- Actively Identifying, escalating, and helping remove impediments keeping your team from being productive.
- Making partners stronger by teaching design-led processes and best practices.
- Seeking opportunities to contribute thought leadership to the broader design community.
You’ll Need To Have
- Bachelor’s degree or four or more years of work experience.
- Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
- Experience with Agile software delivery environments.
- Experience with common design software (Figma, Adobe, etc.).
- Experience with visual quality assurance.
- Experience with data and creating reports to inform decisions.
- Experience with project management.
- Bachelor’s or Master’s degree in Design.
- Portfolio of professional work.
- Streamlined design processes.
- Contributed to multiple design programs or shipped products with a large user base.
- Contributed to overall product success.
- Experience with Fortune 500 organizational environments.
Where you’ll be working
In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.
Scheduled Weekly Hours
40
Equal Employment Opportunity
We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
If you are hired into a California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $128,000.00 and $238,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.
Salary : $128,000 - $238,000
