What are the responsibilities and job description for the Crisis Response - Senior Manager position at Verizon?
When you join Verizon
You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.
What You’ll Be Doing...
You’ll be responsible for developing strategies that leverage the Verizon Frontline Crisis Response (CRT) assets, capabilities, and crisis support to strengthen Verizon’s position with public safety agencies and local communities. You will need to build relationships with public safety agencies that create inroads for sales opportunities, as well as, strengthen relationships with existing customers to defend our public safety customer base.
You will manage internal relationships with various departments within Verizon; including but not limited to: Network, Product, Marketing, Public Relations, Senior Leadership, Sales Operations, Legal and Compliance. Hold internal teams accountable to meet deliverables that support Verizon Frontline and deliver beyond customer expectations to strengthen relationships and support communities in times of emergency. You will routinely coordinate with you peers throughout the country as needed.
What We’re Looking For...
During times of crisis and/or emergency, the Verizon Frontline Crisis Response Manager will assist in activating Market volunteer resources and coordinate execution of the Verizon Frontline CRT tactical plans to support the incident or event.
Where you’ll be working
In this mobile role, you'll primarily work from customer or field location(s), with occasional visits to a Verizon location for in-person training and meetings.
Scheduled Weekly Hours
40
Equal Employment Opportunity
We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.
What You’ll Be Doing...
You’ll be responsible for developing strategies that leverage the Verizon Frontline Crisis Response (CRT) assets, capabilities, and crisis support to strengthen Verizon’s position with public safety agencies and local communities. You will need to build relationships with public safety agencies that create inroads for sales opportunities, as well as, strengthen relationships with existing customers to defend our public safety customer base.
You will manage internal relationships with various departments within Verizon; including but not limited to: Network, Product, Marketing, Public Relations, Senior Leadership, Sales Operations, Legal and Compliance. Hold internal teams accountable to meet deliverables that support Verizon Frontline and deliver beyond customer expectations to strengthen relationships and support communities in times of emergency. You will routinely coordinate with you peers throughout the country as needed.
What We’re Looking For...
During times of crisis and/or emergency, the Verizon Frontline Crisis Response Manager will assist in activating Market volunteer resources and coordinate execution of the Verizon Frontline CRT tactical plans to support the incident or event.
- Arranging for a Wireless Emergency Communications Center (WECC) vehicle, which offers free phone calls, email access and charging capabilities for community members and first responders.
- Coordinating requests for emergency network coverage, which may include deploying Cell on Wheels (COWs), Cell on Light Trucks (COLTs) or in-building solutions.
- Working cross-functionally with the Market field operations teams to effectively and efficiently scale resources to support the Verizon Frontline CRT program.
- Deploying Verizon Frontline solutions not limited to but could include CRT Devices (smartphones, MiFi’s, router solutions), power solutions, network solutions and satellite solution to create or augment Verizon’s network to support first responders.
- Representing Verizon Frontline in community engagements with high-level officials to build relationships that remove obstacles for network crisis response, build proactive community engagement to assist in site acquisition efforts, and establish public private partnership opportunities for Smart Communities engagement.
- Elevating customer engagement to drive a differentiated value proposition that unlocks growth opportunities, strengthens customer relationships, and delivers greater societal impact.
- Leading preparedness and prevention work in partnership with sales, Verizon Frontline customers and industry advocates to strengthen Verizon’s role in public safety. Including joint trainings, response readiness customer engagements, post event debriefs with Emergency Management agencies, customer awareness meetings, and disaster response improvement plans.
- Developing strategies to assist public safety customers in their adoption of push to talk technology, interoperability with complex legacy land mobile radio systems, and sun-setting of legacy technologies.
- Leveraging relationships established through the Verizon Frontline Crisis Response Team engagement to promote adoption of 4G/5G cellular technology for critical communication and create new revenue opportunities for the Market sales teams.
- Coordinating wireless needs assessments, including requirements gathering from first responders, technology analysis, and state-by-state design requirements to influence Verizon’s Frontline product strategy to meet the mission critical requirements of influential state agencies.
- Partnering with Network, Product, Marketing, Public Relations, Legal and Compliance to influence local and statewide policies to accept and adopt cellular technology for mission critical communications.
- This position will be responsible for all Verizon Frontline Crisis Response Team activities within the states of Pennsylvania, Maryland, Delaware, and New Jersey.
- Bachelor’s degree or four or more years of work experience.
- Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
- Ability to have flexible work hours.
- Must live within the greater NJ, NY, PA, DE area
- Ability to respond to an emergency with little to no notice
- Five or more years of network and/or communication experience.
- Three or more years of public safety and/or emergency response experience.
- Willingness to travel.
- Ability to perform over multi-day deployments in physically demanding austere conditions.
- A valid driver’s license with DOT.
- Must be able to routinely present and evangelize the Verizon Frontline Crisis Response Team Program and its offerings to public safety professionals and first responders in small and large settings.
- The ability to work independently with little to no supervision during crisis deployments.
- Must be comfortable towing trailers and emergency mobile assets with a company issued vehicle.
- Local government interaction as a first responder
- A degree
- Experience in Public Safety Communications systems like Statewide LMR's.
- Experience managing long term large scope projects.
- Experience establishing measurement and feedback systems.
- Experience in cellular 4G/5G technologies.
- A two or four year college degree preferred.
- Prior Public Safety experience (law, fire, EMS) and contacts within the territory.
Where you’ll be working
In this mobile role, you'll primarily work from customer or field location(s), with occasional visits to a Verizon location for in-person training and meetings.
Scheduled Weekly Hours
40
Equal Employment Opportunity
We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
