Cyber Incident Management Analyst

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

The Threat Management Center (TMC) serves as the initial point of defense for Verizon's networks and information systems, safeguarding them against internal misconduct and cyber-attacks. The TMC Advanced Cyber Defense (TMC-ACD) team is tasked with responding to, investigating, hunting and managing all incidents. Collectively, the teams strive to protect Verizon's brand reputation and revenue streams through proactive identification, response, and mitigation of potential threats that could adversely affect Verizon or its business partners.

Responsibilities include :

• Serving as a primary point of contact during assigned on-call shifts, responding promptly to incidents, escalations, and critical alerts to minimize downtime and mitigate risks to the enterprise.
• Utilizing and adhering to defined workflow and processes driving the Incident Management and mitigation efforts.
• Owning, executing and driving all incidents to resolution using strong facilitation, organization, and time management skills.
• Partnering with Cyber Security stakeholders and coordinating remediation activities throughout the Verizon organization and its lines of business as a part of Cyber Incident Handling and After Action Remediation.
• Ability to communicate effectively with all levels of business including technical and non-technical audiences.
• Collecting and documenting information to support Incident Response activities; including but not limited to artifacts, action items, timelines, and impacted elements.
• Documenting results of the cyber threat analysis / investigation including containment, recovery, and remediation efforts.
• Leveraging various techniques and capacities to support Cyber Incident Response and non-cyber activities.
• Enhancing and advancing the defensive capabilities of Advanced Cyber Defense (ACD) and its subsequent ability to defend the Verizon Enterprise.
• Recommending solutions to optimize both technical and process / procedure aspects of the end to end incident lifecycle.
• Collaborating with Threat Intelligence, Threat Hunt, DFIR, and SOC teams to integrate relevant data into after action reviews and post-incident evaluations.
• Tracking the implementation of post-incident recommendations and ensuring timely resolution of identified gaps, risks, or weaknesses.
• Producing and maintaining detailed reports summarizing lessons learned, trends, and strategic insights for leadership
• Providing training and mentoring of junior team members.

What we’re looking for...

Verizon is seeking an innovative and driven leader to enhance our threat defense capabilities and mature our current processes within Verizon's unique security landscape. This Incident Management Analyst role offers a fast-paced, collaborative environment defending Verizon from current and future cyber threats, playing a critical role in Verizon’s enterprise computing defense. Analysts must be agile, willing to learn and teach others, highly organized, communicate effectively, and think outside of the box to operate effectively in an ever-changing threat landscape. This role ensures continuous improvement of our cybersecurity posture by capturing lessons learned, analyzing incident response effectiveness, and driving actionable remediations.

You’ll need to have :

Bachelor's degree or four or more years of work experience.

Four or more years of relevant work experience.

Four or more years of security operations and / or Incident Handling experience.

Even better if you have one or more of the following :

Related Certification (A , Network , Security , CISSP, GCIH, GCFA, GCFE, GNFA, GREM).

Information Assurance or Cyber Experience in the Telecommunications industry.

Experience working in a Security Operations Center (SOC) with focus on Computer Network Defense (CND).

Experience with dynamic and / or malware analysis.

Experience in Cyber Intelligence or related disciplines.

Experience with enterprise antivirus, EDR, IDS, Full Packet Capture, and Host / Network Forensics Tools.

Knowledge of Networking (including the OSI Model, TCP / IP, DNS, HTTP, SMTP), System Administration, and Security Architecture.

Experience executing various Incident Response Frameworks and Handling Procedures.

Program and Scripting Experience.

Experience with Regex.

Strong knowledge of Operating Systems : Windows, Unix / Linux, and OSX Operating Systems.

Experience and knowledge of cyber risks and threats related to cyber attackers.

Ability to manage multiple priorities in a dynamic environment.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.