What are the responsibilities and job description for the Production Support Engineer position at Verizon?
When you join Verizon
You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.
What you'll be doing...
Production Support Engineer Roles and Responsibilities - Test and Install / Activations
A production support engineer is a Verizon Subject Matter Expert in multiple areas who communicates process changes, assists with new product rollouts, and assists users with resolving issues. The Verizon Production Support Engineer - Test and Install / Activations will be familiar with all aspects of the Service Delivery process that involved testing and activation with the customer. A good working knowledge of Verizon Business systems is required which includes, but is not limited to : Canvas, BGW, F&E, VDDS, SNM, ,TCOMS, NMT, CoA, Porch, IEN.
Roles and Responsibilities :
Managing incidents : When Verizon systems fail to function as expected, production support engineers identify, diagnose and find ways to resolve the issue. Often, they collaborate with other team members to address the problem.
Troubleshooting issues : Production support engineers analyze tickets to determine if there are reoccurring system issues that require either additional user training or if there is an underlying system defect that needs to be corrected by Verizon GTS teams.
Contributing to and collaborating with product development : These engineers participate in every phase of the product development process, such as designing, building and testing.
Assist with creating Verizon standard process documents for training prior to product releases.
Collaborating with other departments : Production support engineers collaborate with various cross-functional teams and work with developers, system administrators and software engineers to solve production issues. They update senior leaders about the system status and share timely resolution progress.
Proactive Notifications : Production Support Engineers will monitor applications and alert the user community when there are issues that will affect Service Delivery.
What we are looking for...
You'll need to have :
Four or more years of relevant experience, demonstrated through work experience and / or military service
Experience with troubleshooting and root cause analysis
Experience with managing product rollouts
Working knowledge of system dependencies and interconnection
Experience in documenting processes and facilitating training
Telecom Industry experience
Even better if you have :
A bachelor's degree in Math, Computer Science, Statistics, or a related field
Advanced knowledge of Verizon back-office systems and processes
Experience with large and complex data sets
Experience in layer 2 / 3 testing
Strong communication skills
Where you'll be working
In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.
Scheduled Weekly Hours
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
