What are the responsibilities and job description for the Senior Lead for Next Generation Voice Technology position at Verizon?
Key Responsibilities
- Manage multiple ACD platforms, Computer Telephony Interface (CTI), and Center of Excellence for Contact Center AI platform for Voice and next-generation voice bot using generative AI.
- Build a highly motivated and talented team, coaching and mentoring them to deliver high-quality products and services.
- Partner with business units to establish goals, influence, and effectively communicate the vision set by senior leadership.
