Senior Manager of User Experience Research, Experience Architectures

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you'll be doing…

We’re seeking a highly experienced User Experience Researcher to lead research initiatives for our experience architectures (e.g. identity architectures, navigation architectures, offerings architectures). You will partner closely with the CX organization and other members of the research team to ensure deep user insights and understanding inform our frameworks. The ideal candidate will have a proven track record of leading research on large-scale platform initiatives that span several stakeholder teams and the ability to envision complex UX ecosystems.

Responsibilities include:

• Championing user-centric solutions based on research findings, influencing stakeholders across different organizations.

• Aligning project priorities with broader goals, managing resources, and identifying areas to expand the scope.

• Utilizing research insights to enhance experience architectures

• Blueprinting and mapping how people experience the ecosystem of Verizon products and services with insights and frameworks. 

• Mapping customer activities to drive more customer-centric ways of working 

• Leading strategic discussions by synthesizing user, product, service, and business needs research.

What we're looking for…

You'll need to have:

• Bachelor's degree or four or more years of work experience.

• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Extensive experience leading insight work in an applied research setting.

• Experience conducting and planning foundational qualitative research, one-on-one interviews, usability tests, panels, and remote testing environments.

• Experience presenting insights in a compelling narrative and establishing rapport with Senior Leadership as a Consumer Champion.

Even better if you have one or more of the following:

• A graduate degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or a related field.

• Five or more years of experience managing projects, and working in a large, matrixed organization.

• Experience providing insights to inform digital engagement (website, apps, api’s).

• Experience conducting insight work for retail environments and in-person services.

• Experience leveraging secondary data, trends and learnings to set the context for the team.

• Experience with service design blueprinting, journey mapping and JTBD. 

• Ability to work effectively in an agile context.

• Experience coaching and advising multiple teams, simultaneously, to push the strategic quality of their insights.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity 

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $133,000.00 and $248,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.

Salary : $133,000 - $248,000