Supervisor of Security Operations

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

What you’ll be doing...

The Verizon Security Assistance Team (VSAT) is a 24x7x365 operation responsible for ensuring all court orders, search warrants, wireless exigent situations and lawfully authorized electronic surveillance are handled confidentially and in compliance with all company policies and applicable laws. In addition to responding to legal requests, VSAT also provides educational presentations for law enforcement to further demonstrate our commitment to public safety.   

The Supervisor – Security Operations position is part of the Court Order Compliance Team within the Verizon Security Assistance Team (VSAT) reporting into Corporate Security. The primary mission of the Verizon Corporate Security Organization is to ensure the safety and security of Verizon employees. The Supervisor is accountable for meeting and exceeding the 2024 operational business metrics while simultaneously safeguarding customer information/business records and providing a 5-star customer experience.

• Leading a team of analysts, provide guidance, coaching, knowledge, tools and training to perform their job functions.

• Recruiting, mentoring and developing analysts and nurturing an environment where they can excel through encouragement and empowerment.

• Applying policies, procedures, and guidelines appropriately and setting the example for communication skills, work ethic, and sound judgment

• Adapting technology initiatives, and becoming the subject matter expert on these new technologies, leading and teaching the team the technical aspects.

• Developing, implementing and maintaining systems, procedures and policies by leveraging technology knowledge to drive simplification efforts.

• Maintaining the highest quality of service by monitoring employee/law enforcement interactions to ensure quantitative and qualitative objectives are met.

• Developing appropriate performance metrics that are aggressive, yet achievable.

• Analyzing data and leveraging tools that provide actionable insights that drive performance, productivity and optimal efficiency.

• Tracking and reporting actual metric results to the team, and providing input on areas for improvement when necessary.

• Exercising judgment in selecting methods, techniques and evaluation criteria for obtaining results.

• Reviewing and responding to complex issues and questions.

• Analyzing statistics and preparing reports for management.

• Collaborating cross-functionally to analyze needs and develop innovative solutions.

What we’re looking for...

No stranger to succeeding in a fast-paced environment. You juggle competing priorities with ease. Using your sound judgment, you quickly grasp the details of a situation and know just the right next step. Inspiring and developing a team to achieve great results is personally rewarding for you. People trust you and count on you for your ability to build relationships at all levels.

You’ll need to have:

• Bachelor’s degree or 4 or more years of work experience. 

• Four or more years of relevant work experience. 

• Experience leading a team.

• Eligibility to apply for, obtain and maintain the appropriate security clearance with the willingness to adhere to all ongoing requirements to maintain cleared status as it is a requirement of the position.

• Willingness to work 3PM to 12AM. Monday through Friday with on-call rotation including nights and weekends. 

• Willingness to travel up to 25% of the time. 

Even better if you have one or more of the following:

• Knowledge of VSAT operations and key goals/objectives.

• Experience supervising in a 24x7x365 operation.

• Experience with VSAT systems.

• Secret or TS clearance.

• Excellent demonstrated verbal and written communication skills.

• Proven track record of building strong cross functional working relationships.

• Demonstrated ability to execute and meet deadlines in short and changing timelines.

• Experience creating Root Cause Analysis reviews and recommendations.

• Operational Experience.

• Ability to think strategically and to lead.

• Advanced troubleshooting and multi-tasking.

• Act with a sense of urgency with focus on accuracy, organization and detail.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Scheduled Weekly Hours

Equal Employment Opportunity 

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.