What are the responsibilities and job description for the Systems Analysis - Senior Manager position at Verizon?
When you join Verizon
You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.
Support Tools and Hardware Support
This position will lead the development and support of next-generation technology for Retail and Indirect stores within the SPO Technology Organization. The role involves collaborating with cross-functional teams to build and maintain a ticketing platform and support in-store hardware experiences. The ideal candidate will be a self-motivated leader with a passion for technology with experience in project management and production support.
What you'll be doing ...
What we’re looking for...
You’ll Need To Have
Where you’ll be working
In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.
Scheduled Weekly Hours
40
Equal Employment Opportunity
We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
If you are hired into a California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $128,000.00 and $238,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.
You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.
Support Tools and Hardware Support
This position will lead the development and support of next-generation technology for Retail and Indirect stores within the SPO Technology Organization. The role involves collaborating with cross-functional teams to build and maintain a ticketing platform and support in-store hardware experiences. The ideal candidate will be a self-motivated leader with a passion for technology with experience in project management and production support.
What you'll be doing ...
- Manage the full life-cycle of production support tools and processes, from initial planning, to implementation, to ongoing optimization and upkeep.
- Accountable for hardware triage experiences: Lead, improve, and maintain hardware triage processes for Indirect and Retail logged in experiences.
- Act as the point of contact for Quick Ticket in indirect and retail sales experiences leading the development of new ticketing integrations.
- Oversee and manage multiple complex, strategic production support initiatives concurrently, ensuring alignment with SPO technology segment priorities.
- Develop project plans and documentation that will be used to align stakeholders, resources, budget, and timelines ensuring successful business outcomes.
- Possesses a strong sense of urgency and the ability to adapt quickly to changing circumstances while maintaining a proactive approach to planning.
- Managing, developing, and organizing headcount staffing (including contractors) to meet SPO Technology targets.
What we’re looking for...
You’ll Need To Have
- Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
- Experience in leading others.
- Experience with the following tools: G suite, ServiceNow, OMNI Retail, OMNI Indirect, JIRA/Confluence.
- Indirect partner, National Retail, or Retail field experience.
- Experience in creating presentations and conveying data for executive presentations.
- A Masters degree.
- PMP or Agile certification.
- Experience in the Agile process including writing Jira stories and attending refinement sessions.
- Must be able to meet tight deadlines and have a strong production support centric focus.
- Ability to multitask, prioritize, and collaborate effectively both within one’s own team and across other SPO Technology teams.
- Experience in Google Suite applications.
Where you’ll be working
In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.
Scheduled Weekly Hours
40
Equal Employment Opportunity
We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
If you are hired into a California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $128,000.00 and $238,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.
Salary : $128,000 - $238,000
