What are the responsibilities and job description for the Service Manager position at Vermeer Corporation?
Who We Are
Vermeer equips customers doing important work around the world. We are global, driven by innovation and growing. The equipment we make manages natural resources, connects people and feeds and fuels communities. We live out a caring culture, we demonstrate agility, we keep a focus on customers and are stewards of our resources. These beliefs drive our culture, determine how we treat others and steer our business.
Job Summary
Work Shift
1 - First Shift
Are you the type of person who enjoys problem solving and troubleshooting as it relates to machine performance. In this role you will lead and assist the daily operations of a Vermeer technical support team. We’re looking for an experienced individual with a passion for customer support through professional technical expertise
What You’ll Do
1. Exhibit the Vermeer characteristics of caring culture, demonstrating agility, customer focused and stewardship while modeling the associated behaviors.
2. Assist and guide team members and Vermeer dealership as it pertaining to machine troubleshooting and performance.
3. Oversee and develop key product support deliverables to ensure successful new product launches.
4. Lead the formal field service communications program.
5. Coordinate and occasionally participate in travel to dealers and customers, both domestically and internationally, to help with technical situations.
6. Oversee and participate in the development of Service-related training programs, such as training videos, virtual, and in-person presentations.
What We’re Looking For
- Bachelor's degree in Business Management, Ag Systems Technology, or related field with minimum of ten years experience.
- Related field experience in heavy industrial equipment maintenance, technician expertise, management skills,
- Knowledge of heavy equipment, parts, service, warranty, and engineering.
- Ability to provide informative and professional assistance when working with the customers and co-workers and maintain positive interpersonal relationships.
Travel
- Occasional travel is expected of this position.
Work Location
ONSITE: A team member’s day-to-day work is best done on a Vermeer campus. If work content can be occasionally completed at an offsite location, discuss potential arrangements with your manager.
Equal Opportunity Employer
At Vermeer Corporation, we believe in the value of your unique identity, background, and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity, veteran status or any other status protected by the law. Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact Team Member Solutions at (641) 621-8767 or at
hr@vermeer.com
.
Interested? We’d love to get to know you.
