Parts Specialist - Glenwood, IA

For the past 65 years the Vermeer Iowa team has been completing tasks every day that add value to our customers’ businesses and help build sustainable and responsible communities. We are a family-oriented company that is passionate about the Vermeer brand and products. We value diverse perspectives and strive to create an inclusive environment where everyone feels comfortable being their most authentic self.We truly value our employees’ commitment to the important work we do, and as a result we offer industry-leading compensation and benefits, as well as professional growth and development opportunities.

Vermeer Iowa has six dealership branches in Iowa with full-service shop operations to serve our customers. We also have several service trucks fully equipped to support our customers working in the field.

Are you ready to take your career to the next level? Our team is currently seeking a Parts Specialist that is ready to coordinate and promote parts sales and assist our team. If you have a passion for developing relationships and providing an exceptional customer experience, we would like to hear from you!

POSITION RESPONSIBILITIES

· Provide front-line assistance to customers in a way that communicates their importance to our business.

o Greet walk in customers

o Answer dealership phone calls

o Attend to internal customers needs, sales and service

o Load out service

o Build relationship and trust with customers, internal and public.

o Conduct outgoing marketing/customer relations calls

· Complete the parts sales process

o Research for correct parts for need

o Make recommendations for better customer experience (upsell)

o Parts estimates

o Parts invoicing and requisitions

o Gather and assemble parts from pack slips

o Vendor invoices and receivers

o Purchase orders

o Pack and ship parts to customers

o Communicating with customers to fulfill their needs with all pertinent information

· Assist Parts Manager in inventory control practices

o Perform cycle counts and other inventory count practices

o Verify, mark and store parts in inventory, adding locations as needed

o Advise parts manager of inventory discrepancies

o Record lost sales opportunities

o Participate in department meetings

· Liaise with factory personnel

o on service and parts issues and update service reference manuals/ parts guides as needed

o Maintain healthy relationship with support personnel

· Maintain training for job role and vendors

· Assist the Service Manager, Warranty Coordinator and Parts Sales Counter as required.

· Ensure parts work areas, equipment yard and show room area are stocked, safe, and organized.

· Ensure adherence to overall Company policies and procedures, with emphasis on Health and Safety regulations.

· Perform all other duties assigned by management in a professional and efficient manner.

POSITION SKILLS/ABILITIES

• Strong organizational and decision-making abilities, with a desire to take initiative and accept responsibility.
• Excellent verbal and written communication skills
• Excellent technical, interpersonal, and troubleshooting skills
• Ability to maintain a professional presence, ensuring satisfactory resolutions to problems or concerns.
• Proficient in Microsoft Office
• Ability to sit, stand, lift and lower repeatedly for extended periods of time.
• General willingness to help others and be a team player.
• Excellent customer service skills, be able to complaints and de-escalate siturations

POSITION REQUIREMENTS

• Previous experience with heavy equipment operation
• Previous experience with equipment/supplies distribution or service reception functions is an asset.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off

Schedule:

• Day shift

Ability to Relocate:

• Glenwood, IA 51534: Relocate before starting work (Required)

Work Location: In person