Service Operations Administrative Assistant

About Vermeer Southeast

Vermeer Southeast Sales & Service, Inc, founded in 1967 is a heavy equipment sales and services dealer with locations in Florida, Georgia, and Alabama. In 2018 VSE became a 100% employee-owned company.

About the role

Vermeer Southeast is currently seeking a Service Operations Administrative Assistant in Jacksonville, FL to support various administrative duties within our Service Operations, including but not limited to managing work orders, processing parts requisitions, filing claims, and overseeing general office tasks. This role will help ensure the seamless and efficient running of daily operations for the team. This position demands a keen attention to detail, strong communication skills, and the ability to juggle multiple tasks at once.

What you"ll do

• Generate new work orders based on service needs, ensuring all required information is accurately entered into the system, including creating digital hard cards.
• Generate parts requisitions for new work orders, ensuring clear communication with the parts team and confirming parts are pulled for technicians in a timely manner.
• Monitor our digital communication system (Modern) daily for completed tasks by technicians, ensuring all relevant documentation is present for claims filing.
• Finalize and close work orders after confirming all tasks are completed and necessary documentation is submitted.
• Submit, track, and follow up on warranty claims for services or materials, ensuring all documentation is complete and accurate.
• Organize and maintain physical records related to work orders, claims, and other administrative tasks.
• Monitor, prioritize, and respond to daily emails to ensure smooth communication within the team and with external contacts.
• Assist the Remote Service Operations Manager with tasks such as generating spreadsheets and conducting data analysis as required.

Qualifications

We are a Drug Free Workplace and an Equal Opportunity Employer

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