Network Partner Support Coordinator

Position Purpose:

The Network Partner Support Coordinator. is responsible for supporting the Vermont Foodbank's Network Partners with the online ordering system including troubleshooting account issues, changes to monthly orders, addressing mis-picked orders, etc. The position will also alert agencies of product availability, specifically around fresh produce and The Emergency Food Assistance Program (TEFAP). This position will work closely with the Inventory Control Coordinator and Senior Manager - Logistics to provide accurate information regarding inventory and delivery schedules. This position will also work in collaboration with the Community Impact Department, specifically the Network Relations Manager, to ensure a positive agency experience.

The starting pay for the position is set at $26.87 with eventual potential range ($52,793 to $71,425) placement based on years of experience within VF compensation equity roadmap.

Building equity and racial justice into Vermont Foodbank's organizational practices is everyone's responsibility, and it requires the commitment and collaboration of every employee and team. Therefore, everyone is expected to honor diversity, contribute to an inclusive organizational culture, and leverage their own personal agency and scope of influence to center equity.

Essential Functions and Responsibilities:

• Works cooperatively and be able to communicate with staff and volunteers to support the mission of the Foodbank to meet and sustain Foodbank goals.
• Positively contribute to an organizational culture of safe and secure food handling, warehousing, and distribution.
• The Foodbank relies on volunteers every day to fulfill our mission. All Foodbank employees must support our culture of philanthropy by treating every volunteer with appreciation and respect.
• Facilitate and provide network partner trainings in agency express and ordering process including troubleshooting issues and changes/updates to monthly orders.
• Receive and process agency orders.
• Notify agencies of regional produce drops, holiday-specific information, product availability, and any other information pertaining to the acquisition of food and services from VF.
• Assist Network Relations Manager with new partner onboarding and orientation.
• Collaborate with the Network Relations Manager to update agency cards/information in inventory system as necessary.
• Assist the Inventory Control Coordinator with TEFAP allocations for Network Partners.
• Provide support regarding delivery and agency pick up complaints and provide feedback to appropriate staff/department.
• Send out weekly fresh produce e-mail to Network Partners.
• Ensure the proper sanitary and safe warehousing of all products in accordance with State, Federal, Feeding America, and Vermont Foodbank guidelines.
• Take part in physical inventory.
• In instances of a federal, state or locally declared emergency, Vermont Foodbank is typically considered an essential service and emergency responder; all of its employees may be called in to perform regular or emergent duties.

Other Functions:

• Assist with daily warehouse operations as necessary including picking orders, agency pick-ups, receiving, and sort room activities.
• All other duties as assigned by supervisor.

Skills/Qualifications:

• The requirements listed below are representative of the education, experience, knowledge, skills, and/or abilities anindividual needs in order to perform this job successfully.

Education and/or Experience:

• Customer service experience preferred.
• Experience in order fulfillment and inventory management preferred.
• Experience working with material handling equipment in a warehouse environment a plus.
• 0-2 years of related experience required.
• Bachelor's degree or comparable work experience

Other Skills and Abilities:

• The individual must be self-motivated and committed to being a part of a team.
• This individual must be able to prioritize multiple tasks in a fast-paced environment with minimal supervision.
• Ability to communicate effectively with a diverse group of people.
• Must be able to lift a minimum of 40 pounds.
• Excellent analytical, numerical skills, and organizational skills.

Language Skills:

• Excellent communication and writing skills.

Technical/Computer Skills:

• Proficient with Microsoft Office Suite and other emerging internet platforms.
• Excellent record keeping skills.

Certifications/Licenses/Registrations:

• A valid Driver's License.
• DCF and adult abuse registry check
• 3-year motor vehicle report (MVR) showing a clean driving record.
• ServSafe Certification or the ability to obtain.

Compensation details: 26.87-26.87 Hourly Wage

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