What are the responsibilities and job description for the Service Manager position at Vernon Dell Tractor Sales?
Vernon Dell Tractor Sales is looking to hire a Service Manager at our East Liverpool, OH store. The Service Manager is responsible for running an efficient and profitable service department. The service manager will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records.
COMPETENCIES:
Strong leadership skills necessary for success in this position.
Individual must have strong communication skills, both verbal and written.
Time management, organization, planning, and problem-solving skills are a must.
Strong computer skills required, including Microsoft applications
DUTIES AND RESPONSIBILITIES:
Manage in-shop and in-field service and repair of new and used equipment.
Maintain efficiency of the service shop by overseeing productivity, appointment, and scheduling
Acting as a liaison between the technician and customers
Answer service calls, set and confirm appointments
Establish long-term positive relationships with customers
Schedules and assigns jobs and work areas to Team members in the Service Department according to their skills and knowledge
Provide technical assistance to employees as needed.
Serve as a liaison with factory representatives.
Greet all customers promptly and give fair estimates on costs and time required for repairs and maintenance.
Handle customer complaints.
Quality-check completed jobs.
Follow up on parts department orders to ensure parts availability for shop jobs.
This job description is not intended to be all inclusive and employee will also perform other reasonable related business duties as assigned by immediate supervisor or other leadership as required. Company reserves the right to revise or change job duties and responsibilities as the need arises.
Pay:
Pay based on experience
Commission paid on service sales
Raises offered based on performance and time spent within the company
Vernon Dell Tractor Sales is a family-owned company with the core values that every employee is treated like family. Our commitment to our employees helps turn most jobs into fulfilling careers. We are the area's leader as the Ag and Construction Specialists for New Holland equipment, with five locations in Ohio and Eastern Pennsylvania. We carry dozens of brands such as New Holland, Toro, Cub Cadet, Stihl and many more.
Job Type: Full-time
Benefits:
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- Weekends as needed
License/Certification:
- Driver's License (Preferred)
Ability to Commute:
- East Liverpool, OH 43920 (Required)
Ability to Relocate:
- East Liverpool, OH 43920: Relocate before starting work (Required)
Work Location: In person