What are the responsibilities and job description for the Contact Center Advocate position at Vernovis?
Job Title: On-site Customer Service Advocate
About Us:
Vernovis is a Total Talent Solutions company specializing in Technology, Cybersecurity, Finance & Accounting functions. We help professionals achieve their career goals by matching them with innovative projects and dynamic direct hire opportunities.
Job Description:
We are seeking an On-site Customer Service Advocate to join our clients' contact center. As a key member of the team, you will engage with customers through various service channels, including phone calls, email, social media, and online chat.
- Answer customer inquiries related to bank products and services.
- Remain up-to-date on products, services, policies, and procedures.
- Resolve customer issues through account research and utilization of support materials and resources.
- Perform customer account transactions and maintenance activities accurately.
Requirements:
- 1 years of experience working in a high-call volume service center.
- Demonstrated ability to provide excellent customer service.
- Authorization to work in the United States on a full-time basis without violating any immigration or discrimination laws.
Equal Employment Opportunity:
Vernovis provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
