What are the responsibilities and job description for the Information Technology Support Engineer position at Vernovis?
Job Title: IT Support Engineer
Location/Work Structure: 6-Month Contract-to-Hire; Onsite
Who We Are:
Vernovis is a Total Talent Solutions company specializing in Technology, Cybersecurity, and Finance & Accounting functions. We help professionals achieve their career goals by connecting them with innovative projects and dynamic direct hire opportunities in Ohio and across the Midwest.
Client Overview:
Vernovis is recruiting for an IT Support Engineer to join a leading homebuilding company in Columbus. This role will initially focus on the company’s annual laptop refresh project, transitioning to broader Help Desk responsibilities and long-term integration into the internal IT support team.
What You'll Do:
- Perform PXE imaging and laptop provisioning using Tanium as part of a large-scale laptop refresh project involving 800 devices.
- Follow established processes to configure laptops according to company standards and user-specific needs.
- Provide phone and remote support for divisions across the U.S., resolving hardware and software issues, including Pivotal, Microsoft Office, and JD Edwards applications.
- Maintain thorough documentation of processes, configurations, and troubleshooting steps to ensure quality and consistency.
- Utilize ticketing systems to document, track, and resolve technical issues with a focus on customer service.
- Manage an assembly-style build process with attention to throughput, accuracy, and defect prevention.
- Train new employees on basic PC functions, Outlook, and company-specific tools, contributing to knowledge-sharing and user education.
What Experience You'll Have:
- Strong customer service and communication skills, with the ability to assist users remotely and over the phone.
- Experience in troubleshooting technical issues, multitasking, and following detailed workflows in a high-volume environment.
- Familiarity with laptop provisioning processes and tools such as Tanium or other imaging systems.
What Experience is Nice to Have:
- Previous experience in a help desk or IT support role, with knowledge of ticketing systems and remote support tools.
- Technical certifications such as CompTIA A or equivalent technical proficiency.
- A Bachelor's degree in Computer Science or related field is preferred but not required.
The Vernovis Difference:
Vernovis offers Health, Dental, Vision, Voluntary Short & Long -Term Disability, Voluntary Life Insurance, and 401K.
Vernovis does not accept inquiries from Corp to Corp recruiting companies. Applicants must be currently authorized to work in the United States on a full-time basis and not violate any immigration or discrimination laws.
Vernovis provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Salary : $20 - $25
