What are the responsibilities and job description for the Client Retention Manager position at Vero Networks?
Vero Networks is seeking a talented Client Retention Manager to join our team. As a Client Retention Manager, you will be responsible for developing and implementing strategies to retain existing customers and increase customer loyalty.
This role will require close collaboration with sales, marketing, and operations teams to ensure a seamless process for the customer from initial contact to service installation.
- Develop and implement strategies to retain existing customers and increase customer loyalty.
- Work closely with sales, marketing, and operations teams to ensure a seamless process for the customer.
- Collect and report on customer feedback to help improve the company's installation process and customer experience.
Responsibilities:
- Identify and address potential cancellation risks within the install funnel.
- Develop and implement strategies to convert these risks into completed installations.
- Maintain detailed records of customer interactions, follow-ups, and progress using CRM software.
Requirements:
- 2 years Client Retention or Sales experience.
- Excellent communication and interpersonal skills.
- Ability to think critically and come up with creative solutions to complex problems.
- Valid driver's license, car insurance, clean driving record, and reliable vehicle.
