What are the responsibilities and job description for the Fiber Internet Outreach Coordinator position at Vero Networks?
Fiber Internet Outreach Coordinator job summary: We are seeking a highly skilled Fiber Internet Outreach Coordinator to join our team at Vero Networks. The Fiber Internet Outreach Coordinator will be responsible for coordinating customer outreach and ensuring seamless scheduling of installations.
The goal is to convert potential cancellation risks into completed installations and maintain a high level of customer satisfaction. This role requires excellent communication and interpersonal skills, as well as the ability to think critically and come up with creative solutions to complex problems.
- Coordinate customer outreach and ensure seamless scheduling of installations.
- Address any technical or logistical challenges that arise during the installation process.
- Collect and report on customer feedback to help improve the company's installation process and customer experience.
Responsibilities:
- Identify and address potential cancellation risks within the install funnel.
- Develop and implement strategies to convert these risks into completed installations.
- Maintain detailed records of customer interactions, follow-ups, and progress using CRM software.
Requirements:
- 2 years Client Retention or Sales experience.
- Excellent communication and interpersonal skills.
- Ability to think critically and come up with creative solutions to complex problems.
- Valid driver's license, car insurance, clean driving record, and reliable vehicle.
