Medical Phone Room Call Center Operator

Medical Phone Room Call Center Operator

Reports to Director of Office Operations

As experts in their fields, our specialists and orthopaedic doctors at Vero Orthopaedics apply their dedication and expertise to provide customized treatment plans focused on your needs and goals. We treat a broad range of orthopaedic and neurologic injuries and conditions and are proud to offer rehabilitative, diagnostic, and other services to keep you moving.

Since 1976, our doctors and specialized staff have been the region's experts in orthopaedic, neurologic, and rehabilitative care. With our commitment to serve the needs of each patient, we proudly offer both innovative and conservative treatments for compassionate, individualized care to members of our communities in Vero Beach, Sebastian, and the surrounding areas.

At Vero Orthopaedics, we know that our employees are our best assets when it comes to providing exceptional orthopaedic care for our patients. It is for this reason that we are dedicated to hiring the most qualified staff to uphold our standards of care.

Summary

The appointment scheduler answers a multi-line phone system quickly and efficiently. Calls are directed to their destination, patient appointments are made, messages are created in EHR to be forwarded to the clinical department, appointment confirmation calls are made, appointment cancellations and reschedules are completed. Physician appointment templates are monitored and modified as needed.

Responsibilities:

• Greet telephone callers and find out the nature of their inquiry.
• Receives calls, obtains name, determines nature of call, and refers the call appropriately, entering required information into EHR template. Information collected must be clear, concise, and useful.
• Inputs patient information into practice management software and edits data as necessary when changes occur.
• Operate telephone system to connect, hold, and transfer telephone calls.
  Schedule, confirm, cancel, and reschedule patient appointments.
• Maintains electronic appointment schedule.
• Perform other related duties as assigned or requested. (Obituaries, no show list, call confirmation list and incoming faxes)

Administrative Support:

Duties and responsibilities may be added, deleted, or changed at any time at the discretion of the Administrator or the Board, formally or informally, either verbally or in writing.

Performance Standards:

• Skilled at using a computer, can type without looking at the keys.
• Ability to multitask with phones, messages, and other responsibilities.
• Ability to communicate clearly.
• Ability to type information and complete tasks with detailed precision.
• Ability to communicate effectively with patients and staff.
• Medical terminology is helpful.
• Maintains strictest confidentiality of patient information and office business practices.
• Skill in obtaining and maintaining accurate records in all aspects of medical office.
• Ability to document legibly and to spell medical and pharmaceutical terminology correctly.
• Training in appropriate telephone operations.

Position Relationships

Does not supervise any other employees. Receives supervision from office manager on administrative and all other matters.

Work Qualities:

• Able to work well with co-workers, supervisors, and physicians.
• Able to communicate effectively.
• Respectful of patients, physicians, all employees, and vendors.
• Provides service excellence in every way.

Qualifications:

• High school diploma or equivalent.
• Basic computer skills.
• 1 year of medical office experience preferred.

Physical Requirements:

• Requires sitting for long periods of time with frequent standing, walking, and bending required.
• Must be able to view and enter data into the computer for extended periods.
• Must be able to communicate via the telephone.
• Must have dependable transportation.

Job Type: Full-time On-Site

Benefits Offered: Medical, Vision, Dental, 401K.

Monday - Friday
8 a.m. - 5 p.m.

Must pass a background check and drug screen.

Apply Now! Come Join our Team!

We offer Competitive Pay, Benefits, & Paid Time Off