Senior Service Desk Engineer

Who We Are:

At Verona Pharma, we are passionate about transforming the lives of millions of people living with chronic respiratory diseases. With our first product now approved by the US FDA, we’re just getting started. Our innovative respiratory pipeline targets a range of conditions, including non-CF bronchiectasis, cystic fibrosis (CF), and asthma, driven by a commitment to bringing relief to patients navigating the challenges of progressive respiratory conditions.

Joining Verona means being part of a forward-thinking team that’s redefining what’s possible in drug development and commercialization. Guided by experienced leadership, we embrace a collaborative, diverse, and inclusive culture where your contributions can help shape a healthier future for patients worldwide. Be part of a mission-driven organization where your work has a direct impact on improving quality of life.

Verona Pharma is looking for a Senior Service Desk Engineer to join our growing Digital & IT Operations team! Reporting to the Senior Manager, Digital & IT Operations, you’ll play a vital role in delivering exceptional customer support, ensuring seamless hardware and software management, and maintaining secure access to critical business applications. You'll also help define IT engagement standards and act as a key link between our users and the broader Digital & IT team. This is more than just a support role—it's a chance to influence IT strategy, drive innovation, and make a meaningful impact in a company that’s transforming respiratory medicine. If you're a proactive, solutions-oriented IT professional ready for your next challenge, we want to hear from you! While we support remote work, this role requires candidates based in the Raleigh/Durham/Chapel Hill area for periodic office visits.

What You’ll Do:

• Provide Level 2 support for Windows, macOS, iPadOS, and Microsoft 365, ensuring quick and effective issue resolution.
• Manage Microsoft 365 applications (Entra ID, Exchange, Teams, SharePoint, Intune) and ensure user access aligns with company security policies.
• Oversee corporate and BYOD device compliance, leveraging Intune for management and security enforcement.
• Take the lead on hardware inventory, deployment, and patch management, ensuring systems remain secure and up to date.
• Collaborate with internal teams and external IT service providers to troubleshoot and resolve technical issues.
• Drive automation, cybersecurity best practices, and process simplification to enhance efficiency and security.
• Deliver technical training and maintain thorough documentation of systems, processes, and policies.
• Partner with Digital & IT leadership to shape and implement company-wide technology strategies.

What You Bring:

• 5 years of experience in IT support, system administration, or service desk roles.
• Expertise in Microsoft 365, cloud-based applications, and IT infrastructure.
• Strong customer-service mindset, with a passion for solving problems and helping users.
• Familiarity with IT service management frameworks (e.g., ITIL certification is a plus).
• Experience managing macOS/iPadOS devices in a Microsoft 365 environment (highly preferred).
• Bachelor's degree in Computer Science, IT, or a related field.
• Ability to think strategically while staying hands-on with day-to-day IT operations.
• Located in the Raleigh/Durham/Chapel Hill metro.

Nice to Have:

• Experience with MDM/MAM solutions and enterprise security best practices.
• A passion for emerging technologies, including AI-driven IT solutions.
• Prior experience in a fast-paced, high-growth environment.

Why Join Verona:

At Verona, you’ll have the chance to be part of a team bringing first-in-class treatments to patients who need them most. We offer:

• A collaborative and inclusive culture that values your contributions.
• Remote work flexibility for a better work-life balance.
• Competitive benefits, including generous PTO and comprehensive health plans.