What are the responsibilities and job description for the Technical Support Specialist position at Verosa LLC?
Our Company
Verosa is a leading software development company in the financial services and banking industries. Our office, located in Vancouver WA, has a casual working environment with a reputation for stability, employee satisfaction, and longevity. We recognize that people are a company's greatest asset, and as we continue to grow and respond to the ongoing requirements of major clients, we need to add talent to our base of outstanding professionals. We are currently seeking a Technical Support Specialist to join our team.
We are seeking a candidate who can become a subject matter expert! The aim of the role is to partner with clients to execute the implementation and on-boarding of new accounts, build long-lasting partnerships, provide software support, and manage training. This role is a balance of independent work where you will take on and develop multiple new accounts while also contributing to a growing team and office.
After building your product knowledge, you will have the opportunity to get involved in solution analysis, configuration, project planning, training material creation, training delivery, and ongoing integration support. There are constant opportunities arising for expanding your knowledge and responsibilities.
Qualifications
- Computer degree and/or 1-3 years prior software support experience preferred
- Experience with MS SQL Server and/or relational databases
- Must have strong written and verbal skills
- Proficiency with Microsoft, Adobe and Web-based software and products
- Basic knowledge of QuickBooks Online, Xero, Sage 50, Sage 100, Timberline, NetSuite is a plus
Duties and Responsibilities
- Serve as the first point of contact for client support and technical issue resolution via email, phone, or web
- Install, configure, and manage software on customer systems remotely
- Deploy software for test and production uses
- Build rapport and elicit problem details with non-technical and technical customers
- Provide timely, efficient, and positive follow up to user questions or issues
- Document all incidents and keep accurate, detailed records of work activities and manage incidents to closure
- Build and maintain knowledge of current products and offerings
- Assist in testing new software functionality prior to release
- Assist in generating training materials and customer-facing documentation
- Perform training on software to end-user customers
- Other duties as assigned
Skills and Specifications
- Excellent communication skills to communicate (orally and in writing) in a professional manner when dealing with customers, partners, and company contacts
- Ability to interact with technical users, and non-technical end users
- Strong organizational and planning skills
- Experience with MS SQL Server and/or relational databases to query and report data from systems as needed
- Excellent troubleshooting skills
- Must be detail-oriented
- Proficiency with Microsoft Office Suite of products and Office 365
- Ability to work in a fast-paced environment, handle multiple and simultaneous projects and meet agreed-upon deadlines
Compensation DOE
Benefits and Other Perks
Competitive salary, Paid Time Off (PTO), Paid Holidays, Paid Birthday Off, Option of 4 Day Work Week at First Anniversary.
The candidate(s) offered this position will be required to submit to a background investigation.
Qualified Candidates
Please send a resume and include salary requirements.
All employees currently have the option to work from home or on-site.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Technical Support: 2 years (Preferred)
- QuickBooks: 2 years (Preferred)
Work Location: In person
Salary : $20 - $23
