What are the responsibilities and job description for the Client Support Specialist position at verramobility?
Who We Are
Verra Mobility Commercial Services is a global leader in smart mobility, creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for millions of vehicles around the world through connectivity with hundreds of tolling and issuing authorities.
How We Work
As a future focused organization, we are looking for people who want to create relevant solutions today that will work tomorrow ensuring more people around the world reach their destination safely and easily.
Position Overview
The Court Support Specialist is responsible for effectively communicating with internal and external customers on all matters related to court evidence packages. This position will involve timely response and supply requested packages in the agreed-upon format for all requests for Court Evidence Packages received via e-mail. Additionally, this position will oversee the resolution and/or tracking of reported issues while ensuring a timely resolution. An ideal candidate demonstrates the ability to manage priorities effectively to meet customer and departmental expectations.
What You’ll Do
- Client Support
- Serve as clients' primary point of contact, providing exceptional support and guidance throughout the title and registration process.
- Address client inquiries, concerns, and requests promptly and professionally, ensuring high customer satisfaction.
- Assist clients in understanding relevant regulations, requirements, and documentation necessary for title and registration procedures.
- Title and Registration Processing:
- Utilize expertise in title and registration processing to accurately complete all necessary paperwork and documentation.
- Ensure compliance with state regulations and guidelines in every aspect of the title and registration process.
- Collaborate with internal teams to streamline processes and improve efficiency in title and registration services.
- Documentation and Record-Keeping:
- Maintain accurate records of all client interactions, transactions, and documentation related to title and registration services.
- Organize and manage client files and paperwork in accordance with company policies and procedures.
- Prepare and submit reports as necessary to track and monitor client support activities and outcomes.
- Continuous Improvement
- Proactively identify opportunities for process improvement and efficiency enhancements in title and registration services and client support processes.
- Collaborate with management to implement changes and initiatives aimed at optimizing client satisfaction and operational effectiveness.
What you'll gain
- Competitive compensation.
- Comprehensive benefits and perks, including full Medical, Dental, Vision, 401k, PTO, Sick Time, Tuition Reimbursement, Paid Holidays.
- The opportunity to grow and develop, with clear paths for long-term career growth and mobility.
- The ability to make a noticeable difference, impact and improve lives.
What We're Looking For
- High School Diploma or GED equivalent
- 1 or more years of customer service experience.
- Strong computer skills with the ability to navigate efficiently between applications, including Microsoft Office
- Passion for working in a team and being collaborative but able to work independently.
- Outstanding interpersonal skills, strong work ethic, and self-motivation, with excellent communication skills and able to speak authentically.
- Flexibility to work any shift based on business needs.
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
- Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
- Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
- Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.
- Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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