Field Service Technician

Company Overview
At VersiTech, we transcend the traditional boundaries of a tech company. We’re innovators at heart, problem-solvers in action, and growth partners in spirit. Our legacy is a commitment to forward-thinking and customer centric solutions, tailored to our partners and merchants within the hospitality industry. In every solution we create and every service we offer, our ethos is clear — technology should not just be advanced but also accessible and user-friendly. We focus on building lasting relationships, deeply understanding the challenges our clients face, and fostering their success every step of the way.
VersiTech’s two product lines, BOLD Integrated Payments and Tonic POS Software, are meticulously crafted to meet the dynamic needs of modern businesses. Together, our product lines achieve a full sit-to-stand customer experience for restaurants, bars, nightclubs and others in the hospitality space.
Who We Are
We run on a rapidly growing and widely accepted business operating philosophy called, “EOS” (Entrepreneurial Operating System). In learning to utilize EOS, you will have the ability to drive growth and be an empowered decision maker, something that you can’t get in large, slow-moving organizations.
We strive to live our values every day and, in every way, and are looking for others who feel the same way:

• We are ALL IN: committing wholeheartedly to a single vision and focused to achieve success for ALL involved - our employees, our partners, our vendors, our communities.
• We are HUMAN: grounded in accountability, genuineness, and the strength of our relationships and different perspectives.
• We DARE TO BE DIFFERENT: embracing a culture of fun and approachability, prioritizing our partners and team members first.

How will you make an impact in this role?
We are seeking a dedicated and skilled Field Technician to join our Tonic POS team based in Atlanta, GA. This role involves installing, maintaining, and troubleshooting Point-of-Sale (POS) systems for our clients, including merchants and partners. The ideal candidate will have strong technical expertise, exceptional customer service skills, and the ability to work independently in the field.
Key Responsibilities:

Installation and Configuration:

• Install Tonic POS hardware and software at customer locations.
• Ensure all components are properly set up, tested, and operational.

Technical Support:

• Diagnose and resolve technical issues related to POS systems, including hardware, software, and connectivity.

• Provide on-site and remote support as needed.

Customer Training:   

• Train clients on using the POS system, ensuring they understand its functionality and features.
• Offer guidance and best practices to maximize system efficiency.

Maintenance and Repairs:

• Conduct routine maintenance and updates to ensure system reliability.
• Replace or repair hardware components as required.

Documentation and Reporting:    

• Maintain detailed service records, including installation reports, repair logs, and client interactions.
• Communicate issues, updates, and resolutions effectively with the internal support team.

This is a hybrid role with travel expectations within the Atlanta region to client sites, with 25% -50% travel outside the Atlanta area as required.

Qualifications:

Preferred Qualifications:

• Prior experience in the restaurant or hospitality industry is highly valued.
  • Understanding restaurant workflows, point-of-sale systems, and kitchen operations is a plus.
  • Hands-on experience working in a restaurant environment can provide valuable context for supporting our clients effectively.

Technical Skills: 

• Experience with POS systems, IT networks, and hardware troubleshooting.
• Proficiency in Windows-based systems and basic networking concepts.
   

Education & Experience: 

• High school diploma or equivalent (technical certifications are a plus).

• 2 years of technical support, IT, or field service experience preferred.

Soft Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and manage time effectively.

Physical Requirements:

• Ability to lift and transport equipment (up to 50 lbs).
• Comfortable with standing, bending, and working in varying environments.
• Must possess a valid driver’s license and be comfortable with travel as required

We stand behind our colleagues and loved ones with benefits and programs that support one another’s holistic well-being. That means we prioritize physical, financial, and mental health through each stage of life. VersiTech benefits include:

• Competitive base salaries
• 401(k) program with available company match
• Variety of medical, dental, and vision insurance plans to choose from
• Robust supplemental insurance offerings - life insurance, disability benefit, & even discounts on pet insurance!
• FSA/HSA availability
• Employee Assistance Program, Caregiver Support Program, & an Adoption Assistance Program
• Career development and training opportunities
• 2 weeks PTO, plus 7 major holidays

If you are the kind of person that serves with a people-first mentality, leans into a vision that people can get behind, and enjoys being a part of a fast-growing organization, we want to talk with you! 

VersiTech, LLC is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
 
Employment eligibility in the U.S. is required as VersiTech, LLC will not pursue visa sponsorship for this position.
 

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