Risk & Compliance Specialist

Company Overview At VersiTech, we transcend the traditional boundaries of a tech company. We’re innovators at heart, problem-solvers in action, and growth partners in spirit. Our legacy is a commitment to forward-thinking and customer centric solutions, tailored to our partners and merchants within the hospitality industry. In every solution we create and every service we offer, our ethos is clear — technology should not just be advanced but also accessible and user-friendly. We focus on building lasting relationships, deeply understanding the challenges our clients face, and fostering their success every step of the way. VersiTech’s two product lines, BOLD Integrated Payments and Tonic POS Software, are meticulously crafted to meet the dynamic needs of modern businesses. Together, our product lines achieve a full sit-to-stand customer experience for restaurants, bars, nightclubs and others in the hospitality space. Who We Are We run on a rapidly growing and widely accepted business operating philosophy called, “EOS” (Entrepreneurial Operating System). In learning to utilize EOS, you will have the ability to drive growth and be an empowered decision maker, something that you can’t get in large, slow-moving organizations. We strive to live our values every day and, in every way, and are looking for others who feel the same way : We are ALL IN : committing wholeheartedly to a single vision and focused to achieve success for ALL involved - our employees, our partners, our vendors, our communities. We are HUMAN : grounded in accountability, genuineness, and the strength of our relationships and different perspectives. We DARE TO BE DIFFERENT : embracing a culture of fun and approachability, prioritizing our partners and team members first. Position Overview Bold Integrated Payments is seeking a Risk & Compliance Inquiry Specialist responsible for acting as lead when requesting information and documentation for Risk inquiries coming from our processors. This role serves as the main point of contact for Payment Card Industry Data Security Standard (PCI DSS) for direct merchants, bank account money transfer rejections for all merchants, and transaction parameter exceptions that generate risk reviews. What you are responsible for on a day-to-day basis : Assist clients with maintaining Payment Card Industry Data Security Standard (PCI DSS) compliance through annual Self-Assessment Questionnaire (SAQ) completion and quarterly scan scheduling and follow-through to a successful scan Communicate with partners to collect banking verification documentation to remove funding holds for bank account rejections Utilize proprietary systems to identify, monitor progress to resolution for, and work with clients and vendors directly to resolve interruptions to funding Confirm transaction parameter exceptions and follows internal processes to resolve rejected batches Assist with reconciliations after funding holds to provide clarity to our clients Ensure compliance with and enforcement of company and processor policies and procedures Educate our partners about the reasoning behind risk reviews and funding holds Advocate for our partners and represents their interests to third-party vendors by presenting the business or transactional information associated with risk reviews in the best possible light You know you are successful when : You are responsible for all ACH reject, transaction exception, and funding hold case types You are maintaining the PCI Compliance calendar without assistance from Management Top Candidates will demonstrate the following : Excellent verbal and written communication Ability to maintains composure in high-pressure situations Tenacity to carry out situations to the end, especially if they require multiple levels of completion Willingness to educate during times of high tension Refined sense of urgency when dealing with time-sensitive situations Understanding of the merchant processing industry Understanding of risk & compliance situations (Preferred not required) Proficiency in Excel workbooks Experience using Salesforce The hours of operation for this role will fall within 8 : 30 am – 6 : 00 pm EST. This is a hybrid / in-person role with expectations of being in-office 3 days per week / no expectations of travel We stand behind our colleagues and loved ones with benefits and programs that support one another’s holistic well-being. That means we prioritize physical, financial, and mental health through each stage of life. VersiTech benefits include : Competitive base salaries 401(k) program with available company match Variety of medical, dental, and vision insurance plans to choose from Robust supplemental insurance offerings - life insurance, disability benefit, & even discounts on pet insurance! FSA / HSA availability Employee Assistance Program, Caregiver Support Program, & an Adoption Assistance Program Career development and training opportunities If you are the kind of person that serves with a people-first mentality, leans into a vision that people can get behind, and enjoys being a part of a fast-growing organization, we want to talk with you!  VersiTech, LLC is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.   Employment eligibility in the U.S. is required as VersiTech, LLC will not pursue visa sponsorship for this position.   Powered by JazzHR