What are the responsibilities and job description for the Call Center Agent and Saturday position at VERSITI MILWAUKEE?
JOB REQUIREMENTS : Call Center Agent - Full-time - Monday-Thursday 10 : 30-8 and Saturday 9-1 Job Locations US-WI-Milwaukee ID 2024-10474 Category Customer Service and Support Position Type Full Time Overview Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary This entry-level, contact center role, is responsible for recruiting current and past donors by creating an exceptional donor experience through assigned outbound call activity for any of our sites as well as other phone-related tasks. This position is accountable for individual metrics as well as meeting monthly team collection goals. Responsibilities Adheres to work schedule Meets productivity, quality, and service level goals Provides compelling messaging to donors to influence blood donation Provides blood donation information and convert donor into appropriate donation type based on donor eligibility Answers donor questions, requests and concerns via phone and text Recruits new donors by asking existing donors for family / friend referral (pledge) Educates and motivates donors to schedule their next donation appointment Attends training and implements techniques / tactics taught into workflow Maintains accurate donor information in profile Ensures donor requests are carried out (opt out of calling list, don\'t contact for a period of time, prefers to only receive text messages, etc.) by making the appropriate request and following up to ensure completion Participates on team projects, as assigned Demonstrates Versiti\'s core values daily Executes service recovery techniques in order to address donor concerns / complaints Provides excellent customer service by always doing what is right for the... For full info follow application link. We embrace and encourage diversity in our workforce. Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We participate in eVerify. We maintain a drug-free workplace and perform pre-employment substance abuse testing. We are a tobacco / smoke-free workplace.
- APPLICATION INSTRUCTIONS : Apply Online : ipc.us / t / 0C71DD97F220405C Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.
