What are the responsibilities and job description for the Enterprise Account Specialist – Key Account Support position at Verstela?
At Verstela, we don't just fill jobs—we create success stories for the talent, clients and communities we serve.
Our guiding principle is simple: we are successful when we help others become successful.
Year after year, we're named to ClearlyRated's Best of Staffing list, a testament to our ongoing commitment to service excellence and customer satisfaction.
Position Overview: In this role, you'll be responsible for managing key Managed Service Provider (MSP) accounts, ensuring compliance, analyzing data, and supporting branches in fulfilling client orders. You'll balance strategic thinking with a hands-on approach and work both independently and in collaboration with various teams.
This position requires strong problem-solving skills, confidence in communicating with senior leadership and program managers, and the ability to track and report key performance metrics.
You will:
Manage MSP Client Accounts: Conduct audits, ensure SLA compliance, and maintain strong relationships with key program managers and corporate accounts.
Analyze & Report Data: Pull and evaluate reports from various systems, track key performance metrics, and assist in quarterly business reviews (QBRs).
Support Operations & Compliance: Onboard new client accounts, set up job postings, and ensure branches have the resources to fulfill job orders efficiently.
Communicate & Problem-Solve: Participate in supplier calls, relay critical information, address compliance concerns, and proactively resolve issues related to new job orders.
- Work as a team: Support recruiters and branch teams by ensuring they have the information need to fulfill client orders effectively.
What We Offer:
- Growth Opportunities: Regular check-ins with leadership and opportunities for career development.
- Stable Schedule: Monday to Friday, 8:00 AM - 5:00 PM
- Performance-Driven Culture: We value results—if you're proactive, detail-oriented, and solutions-focused, you'll excel.
- Additional Perks: Paid time off, professional development opportunities, and a supportive team environment.
You have:
- 2-3 years of experience in an office, staffing, or administrative environment.
- Proven success in building relationships with customers and internal teams.
- Proficiency in MS Excel, Word, PowerPoint, and Adobe, with the ability to learn new systems quickly. Experience with MSP or VMS platforms is a plus!
- Strong verbal and written communication skills, comfortable interacting with senior leadership, program managers, and branches
- Problem-solving abilities and a proactive mindset—you don't just report issues, you solve them
- A structured and detail-oriented approach to work, ensuring compliance and operational accuracy.
Pay: $28.00-$32.00/hour
Location: Onsite role in Greater Seattle area (various office locations available, space permitting)
Other locations: Portland, Phoenix, Denver, Dallas, San Antonio, Nashville, Memphis, Chicago, Indianapolis, Milwaukee
Benefits
- Medical, Dental Vision
- Life and Long-Term Disability Insurance
- Employee Wellness Program
- Pet Insurance
- Commuter Benefits
- Consumer Discount Program Membership
- 401(K) Retirement Plan with Employer Match
- 8 Paid Holidays
- 15 days of Paid Time Off (PTO) the first year
- 3 days of Paid Community Service Time (CTO)
- 3 weeks of Paid Parental Leave, plus PTO match of up to 3 weeks
Want to Take the Next Step?
If you're passionate about making a difference and want to be part of an organization that's consistently in the top 2% of staffing companies nationwide, we invite you to join us on our mission of creating success stories daily.
Salary : $28 - $32
