What are the responsibilities and job description for the Dispatcher - Sales and Customer Service Combo position at Vert Environmental @ Fullerton?
Description
Dispatcher Experience Required
Vert Environmental @ Fullerton is growing and in need of a Dispatcher - Sales and Customer Service Combo in Fullerton! The role is responsible for dispatching with sales who also directs technicians that conduct environmental surveys, inspections, and assessments at residential and commercial properties, take environmental samples in representative areas of concern, deliver samples to an environmental testing lab for testing, and complete other related duties to the job. Sound like you? Apply now!
Benefits Include :Responsibilities
- Help with dispatching techs to locations
- Give bids and quotes to customers
- Communicate to all necessary parties involved
- Support the team managing all aspects and employees of the Field Service Technicians for their Territories
- Attend weekly report meetings with the Company Vice President
- Your responsibilities may include working outside normal business hours from time to time
- Prepare and implement Standard Operating Procedures (S.O.P.)
- Onboard and assist in training new field employees in the dispatch team
- Accountable for weekly Training
- Assist in Performance Reviews by disseminating worksheets to all techs and scheduling each tech's performance review
- Flag resource issues to management as they arise
- Handle and bring to resolution any complaints related to field technician performance or practices by working with the management team
- Act as an emergency field services technician replacement in cases where a technician is unavailable to complete a job
- Manage the company's relationship with environmental testing laboratories
- Accountable for tech vehicles making sure they are clean, organized, fully equipped, and maintained
- Manage and maintain inventory on all fleet vehicles and field equipment
- Manage and maintain all inventory for field supplies and sampling media
- Inventory, keep track and keep charged all backup and office-based Field Tech Equipment
- Point of contact for cell phone, laptop, or other equipment issues and / or challenges, as well as IT issues
- Create and save weekly field tech agenda
- Coordinate car accidents; collect documentation from car accidents, process car repairs, and insurance documentation, and reduce the amount of business disruption with coordination of a rental or shuffling of cars between technicians
- Work with Field Operations Manager to develop and document Field Evaluations for the various testing we provide
- Attend weekly meetings with the Field Operations Department
- Team player
- Good communication
- Proficient in Microsoft Word, Excel, PowerPoint, and, Adobe
- Become proficient in company databases, project management systems, and third-party software applications in use by the company
- Strong team and people skills are essential for this high-pressure position
- The ability to handle a constantly changing work environment and allocate resources accordingly is critical to the success of this position
- Strong motivational and best-business-practice skills are essential
- The ability to represent the company in a professional manner to clients, environmental testing laboratories, and trade groups is essential
- The ability to act as a team player within the company management group is essential
- An Associate's degree or equivalent is required; a Bachelor's degree is preferred
- Previous experience within the environmental testing industry is preferred
- Current Cal OSHA / AHERA certification as a Certified Building Inspector, Certified Contract Supervisor, Certification as a Lead Sampling Technician, and Certification as a Site Surveillance Technician through the State of California
- Good communication
- Dispatching experience required
- Working Rights in the USA
- Lives within daily driving distance of the office
Qualifications
Skills
Qualifications
