Customer Service Specialist with Sales

Description

We're seeking a positive, personable customer service with coordinating experience for a rewarding career opportunity! You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. The ability to work in a fast-paced and multi-tasking environment is a must. Being tech savvy with Office, Outlook, VOIP, and driver routing are a few features essential for this job. If you love interacting with people and you're interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!

Responsibilities

• Answering phone calls
• Calling clients and technicians
• Scheduling field jobs with technicians, clients, and homeowners
• Provide excellent customer service and maintain client relations
• Data entry
• Preparing and gaining work authorizations
• Assist in acquiring billing information for clients and insurance companies
• Keep track of customer accounts and make updates with new account information as necessary
• Record customer interactions and follow up on their experience with our company
• Find patterns in customer complaints and bring them to the team for improvement
• Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
• Make sure each customer's complaint is addressed with care and precision to achieve full customer satisfaction
• Reply to incoming calls from customers including products and service questions, general information, and complaints
• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
• Identify common customer issues and bring them to the attention of the team
• Work closely with the sales lead to stay up-to-date on service and product knowledge
• Maintain customer accounts and update with new account information as needed

Qualifications

• Customer service experience required
• Dispatching or scheduling experience a plus
• Detail oriented
• Must be able to work at a fast pace.
• Must live within daily driving distance to the office
• In office position
• Working right in the USA
• High school graduate, G.E.D. recipient, or equivalent
• Previous work in a customer-facing position
• Display strong communication skills, active listening skills, and personal skills
• Must live within daily driving to the office
• Display strong communication skills, active listening skills, and personal skills
• High school graduate, G.E.D. recipient, or equivalent
• Experience working in a customer-oriented atmosphere