What are the responsibilities and job description for the Product Enablement & Documentation Lead position at Vertafore?
100000 - $125000 / year
Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.
Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.
Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.
We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.
JOB DESCRIPTION
The Product Enablement and Documentation Lead position will provide comprehensive product training and documentation support for Vertafore’s MGA business unit. This position will focus on enabling internal resources with deep product knowledge and creating both internal and external documentation & training resources.
Core Responsibilities :
- Designs, develops, and delivers internal and external (customer) training and eLearning programs across the business unit using broad industry and product knowledge.
- Translate complex developer-level documentation into information that can be consumed by a less technical audience (customers)
- Develop and maintain a prioritized backlog of documentation to create and update
- Partner with cross department leaders to identify knowledge / skill gaps among resources and create plans to close and train on those gaps.
- Executes programs that utilize a variety of training methodologies, techniques, and tools to ensure maximum effectiveness including live training, manuals, and videos.
- Builds and administers employee training programs focused on developing domain and job specific knowledge that increases performance.
- Drives continuous improvement on training delivery and team productivity and creates and modifies programs as needed. Establishes and measures KPIs to drive improvement.
- Identify and produce product documentation and partner with technical writers to establish product help site.
- Builds and maintains deep product, customers, and industry knowledge and business workflow and processes.
- Act as SME, as necessary, to support development and other internal teams with product related questions.
- Supports onboarding processes for new hires ensuring key product knowledge is acquired
Knowledge, Skills and Abilities :
Qualifications :
Additional Requirements and Details :
THE VERTAFORE STORY
Over the past 50 years, Vertafore has advanced the entire insurance distribution channel with the best software solutions in the industry. Today, we’re proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster, reduce costs, and fuel growth by increasing collaboration and streamlining processes. Vertafore leads the industry with secure, cloud-based mobile products that provide superior reporting and analytics, delivering actionable insight— right when customers need it most. We partner with other leading technology companies to deliver comprehensive solutions to improve the way our customers do business and serve their customers.
The Vertafore Way
Insurance is about relationships, and technology should make those relationships stronger. That’s why, at Vertafore, it’s our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers, becoming better every day, and delivering results you can see, we provide the level of trust and security that insurance is all about.
Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!
Vertafore is a drug free workplace and conducts preemployment drug and background screenings .
The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.
Vertafore is a Flexible First working environment which allows team members to work from home as often as you’d like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and / or travel for specific meetings for a specific business purpose and this varies by job responsibilities.
Salary : $100,000 - $125,000
