What are the responsibilities and job description for the Customer Service Representative position at Vertex Mechanical Inc.?
At Vertex Mechanical, we're a company founded in 2002 with a clear vision: to create a workplace that truly values its employees, fostering a culture where they can thrive and, in turn, provide exceptional service to our customers. Vertex believes that the key to success lies in building strong, cohesive teams, where creativity and advancement are encouraged for everyone. At Vertex, you'll find no egos or bench sitters-just a group of dedicated individuals working together towards a shared goal. Exceptional Service for Exceptional People is at the heart of everything we do, ensuring both our employees and customers are supported and valued.
Why Join Our Team?
- Competitive Pay: $16.00 - $21.00 per hour, with opportunities for growth
- Full Benefits: Medical, dental, and vision coverage for peace of mind
- 401k: Plan for your future with our strong retirement options
- Flexible Schedule: Enjoy better work-life balance with a flexible work schedule
- Generous PTO: Accrue paid time off from day one
- Paid Holidays: Enjoy 7 paid holidays each year
- Sick Time: For when life happens
- Ongoing Training: Continuous development to help you grow your skills
- Team Fun: Join in on company events and team-building activities
What You'll Do:
- Answer inbound customer calls-assist with scheduling, billing questions, and resolving customer concerns
- Conduct outbound call campaigns to support sales and service teams
- Schedule maintenance visits with customers, ensuring smooth coordination
- Update CRM software with customer information-confidence with CRM is a must!
- Collaborate with management to stay up-to-date on the latest products, services, and company policies
- Record customer data accurately and ensure it's up to date in our database
- Engage with customers in a friendly, professional manner, actively listening and offering solutions that align with company policies
- Other duties as assigned to keep operations running smoothly
What We're Looking For:
- 2 years of customer service experience, preferably in a similar industry
- Experience using CRM software and confident in data entry and management
- Strong communication skills with the ability to engage customers and resolve concerns
- Ability to multitask and stay organized in a fast-paced environment
- Positive attitude and a commitment to providing excellent service
- Team player who works well independently and collaboratively
Salary : $16 - $21
