Employee Services Associate

Job Description General Summary: The Employee Services Associate will report to the Manager, Employee Services and in collaboration is responsible for establishing a best in class pre-hire experience for new hires. This role is also responsible for ensuring quality management and fulfillment of HR Service requests. In this role, the incumbent will develop broad and comprehensive experience, skills and knowledge in global HR organizational policies, procedures and practices. Key Duties and Responsibilities: In partnership with the broader People Experience Team, design and facilitate an optimal process for pre-boarding Generate offer letters and employment contracts, validate for accuracy and ensure all supporting offer documents are distributed, received and filed appropriately based on local legislation Initiate and adjudicate background investigations Conduct global employment eligibility verifications and ensure compliance with all local regulations and requirements Respond to requests and inquiries from candidates and employees, prioritizing as appropriate, and execute on the key tasks and activities in accordance with defined procedures and guidelines Assist in delivery of business results by meeting or exceeding all service level agreements and delivering high quality services that meet or exceed customer expectations Responsible for the adherence of SOPs, work instructions and process maps Aid with the creation of knowledge articles Assist with Benefits Administration reporting Contribute to review and testing of new or updated contact channels and the design and continuous improvement of employee life cycle process via Service Excellence framework Knowledge and Skills: Experience with HR software, case & knowledge management systems, e-file or document creation tools a plus Knowledge of Workday and ServiceNow a plus Proficient in Microsoft products (Excel, Word, PowerPoint), Visio a plus Fluency English is required, other languages a plus Strong collaboration and communication skills across cultures and management levels Ability to multi-task and prioritize confidential workload Strong customer service skills with the ability to network effectively Strong interpersonal, written and oral communications skills Ability to multitask and to be flexible to work assignments Strong organizational skills 10% travel – domestic and international Education and Experience: Bachelor's degree Typically requires no experience This job posting is for a temporary role with a third-party agency partner that provides services to Vertex. The individual selected for this role will be offered the role as an employee of that third-party agency; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by the third-party agency upon offer. Company Information Vertex is a global biotechnology company that invests in scientific innovation. Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Please note that Vertex requires COVID-19 vaccination for all employees working in the U.S. as a condition of employment at Vertex, subject to medical, religious or other accommodations or exemptions required by law. We believe this requirement is vital to keeping everyone at Vertex and in our communities safe. This requirement applies to both existing and new employees who may at any time work on-site at a Vertex facility or visit another location on behalf of Vertex (e.g., conferences, customer visits, etc.), including all remote employees. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com. Help Us Achieve Our Mission Vertex is a global biotechnology company that invests in scientific innovation to create transformative medicines for people with serious diseases. The company has multiple approved medicines that treat the underlying cause of cystic fibrosis (CF) — a rare, life-threatening genetic disease — and has several ongoing clinical and research programs in CF. Beyond CF, Vertex has a robust pipeline of investigational small molecule, cell and genetic therapies in other serious diseases where it has deep insight into causal human biology, including sickle cell disease, beta thalassemia, APOL1-mediated kidney disease, pain, type 1 diabetes, alpha-1 antitrypsin deficiency and Duchenne muscular dystrophy. Founded in 1989 in Cambridge, Mass., Vertex's global headquarters is now located in Boston's Innovation District and its international headquarters is in London. Additionally, the company has research and development sites and commercial offices in North America, Europe, Australia and Latin America. Vertex is consistently recognized as one of the industry's top places to work, including 13 consecutive years on Science magazine's Top Employers list and one of Fortune’s Best Workplaces in Biotechnology and Pharmaceuticals and Best Workplaces for Women. For company updates and to learn more about Vertex's history of innovation, visit www.vrtx.com or follow us on Facebook, Twitter, LinkedIn, YouTube and Instagram. The diversity and authenticity of our people is part of what makes Vertex unique, and we recognize that each employee brings diverse perspectives and strengths. By embracing those strengths and celebrating differences, we are fostering an inclusive culture where each of us can bring our authentic selves to work, inspire innovation together, and change people’s lives. Our vision is clear: to be the place where an authentic, diverse mix of talent want to come, to stay, and do their best work. If you have signed up for Job Alerts, please be aware that Job Alert Matches are currently not working. During this time, please check our careers site regularly for all open opportunities. We apologize for this systems issue and hope for it to be resolved soon.

Salary : $58,500 - $74,000