What are the responsibilities and job description for the Learning and Development Specialist -East Hartford , CT position at Vertex Professional Service LLC?
Learning and Development Specialist- East Hartford, CT
Job Summary:
V2X Professional Services (VPS) is looking for an early career Learning and Development Training Specialist in East Hartford, Connecticut. The primary responsibility of this position is to coordinate and support the planning and execution of training and other related projects. Assists in other administrative and logistics tasks associated with training programs. Coordinates and tracks participation in outside training activities. May coordinate or administer skill or competency assessments, career counseling, outplacement, and other specialized training or development programs. The person who fills this position must be a critical thinker, a self-starter, possess excellent customer service and time management skills. This position is on-site.
Other duties include, but are not limited to:
- Liaise with clients to identify and gain consensus on requirements, clearly define scope and deliverables
- Work within data privacy, export control, and other communications guidelines as needed to ensure proper protocols are followed
- Provide logistical support for training events including scheduling, onsite or virtual classroom setup, recording training sessions and editing final videos, as well as planning and operation of these events
- Support meetings and virtual classes/events using virtual delivery tools such as Zoom or Microsoft Teams.
- Manage shared site content with program related data, instructional, financial, and operational documentation.
- Prepare program reports, metrics, and overall status updates in a variety of formats.
- Extensive use of Learning Management System (LMS) and other supporting systems to schedule courses, classes and events, update enrollments and completions, and generate reports.
- Schedule vendor resources & support vendor related courses
Required Skills:
- Minimum 4 years of relevant experience in a customer facing environment
- Intermediate skills in Microsoft 365 applications; examples include:
- Ability to generate reports, summarize results, identify trends, identify problems, and suggest solutions
- Ability to use Microsoft Outlook, Word, Excel, and PowerPoint to enhance learner throughput and escalate issues when necessary
- Proactive, a self-starter with effective teaming skills
- Demonstrated experience supporting business project management in a customer-facing environment
- Proven ability to identify, evaluate, and resolve problems quickly and effectively
- Must possess excellent interpersonal, written, and verbal business communication skills
- Adaptable to changing environment to meet customer needs
- The ability to lift up to 35 pounds
Preferred Skills:
- Able to use formulas, and generate pivot tables, charts, and graphs in Excel
- Experience with SharePoint or other shared drive applications
- Familiarity with event management tools
- Familiarity with Learning Management Systems administration
- Experience in the learning industry
- Project coordination experience
- Experience creating online surveys and/or use of other virtual engagement tools.
- Experience with Customer Relationship Management tools for tracking deliverables (i.e., Service Now)
Required Education:
- AA/AS degree (or other 2-year post high school training in lieu of degree)
