Employee Services Professional (HR Generalist)

Employee Services Professional (HR Generalist)

Company Overview:

At Vertex Service Partners, we’re building the largest and most successful residential home services brands in the country. With financial backing from Alpine Investors and a commitment to being the employer, contractor and partner of choice, we’re poised for rapid growth. Our brands are known for their strong community ties, quality service, and commitment to being the best place to work. We believe that people are the driving force behind our success, and we strive to create a culture where talent thrives.

Location: This role will be hybrid, and can report into one of the following locations:

• 14430 SE 98th Ct, Clackamas, OR 97015
• 16000 Mill Creek Blvd #102, Mill Creek, WA 98012
• 842 E Isabella Ave Ste. 101, Mesa, AZ 85204

Position Overview:

Join Vertex Service Partners as an Employee Services Professional! We are seeking an enthusiastic individual to support a region of our partner companies by providing direct support and execution of employee services. The ideal candidate is an HR generalist who enjoys the operational function of human resources while providing excellent support to our employees. They should be detail orientated, have great time management and enjoy executing weekly operational HR tasks while also acting as an advisor to the business. We are a fast paced, fun team! Must be able to build strong relationships, communicate effectively, and be an adaptable team player!

Key Responsibilities:

New Hire Onboarding

• Manage end-to-end onboarding, including offer letters, background checks, and Day 1 orientation.
• Coordinate equipment orders and initiate ADP onboarding.
• Ensure compliance with I-9 verification and E-Verify processes.

Employee Data Management

• Maintain accurate employee records, including pay changes, job titles, and reporting structures.
• Process employee terminations and support HRIS maintenance and reporting.
• Support the migration of new acquisitions into the centralized system.

Payroll Administration

• Oversee payroll processing, including timecard approval, proration, commissions, and garnishments.
• Ensure accurate calculation and reporting of payroll items.
• Coordinate tax jurisdiction setup and manage manual payroll adjustments.

Benefits and Leave Administration

• Conduct benefits orientation and ensure timely enrollment for new hires.
• Manage open enrollment, FMLA, and other leave administration processes.
• Coordinate pay adjustments during leave and manage missed benefit deductions.

Reporting and Compliance

• Conduct payroll audits and ensure compliance with employment laws.
• Prepare year-end tax documents, including W-2 and 1095 forms.

Employee Relations & Performance Management

• Support employee engagement initiatives, including surveys and eNPS collection.
• Address first-level employee relations issues and assist with policy updates.
• Facilitate performance reviews and support documentation of Performance Improvement Plans (PIPs).

Qualifications:

• Bilingual applicants (English & Spanish) highly preferred
• Bachelor's degree in Human Resources, Business Administration, or related field
• Certification in Human Resources (e.g., SHRM-CP, PHR) a plus
• 5 years in of HR generalist experience covering the various areas in the job description
• In-depth understanding of employment laws
• Proficiency in using HR Systems, ADP Workforce Now experience preferred
• Proficiency in using office software applications such as Microsoft Office Suite
• Strong organizational and time management skills
• Exceptional communication skill, both written and verbal, and relationship building skills
• Detail orientated with strong data and process capabilities
• An unwavering ambition to support business leaders and employees at the highest levels
• Ability to balance a multitude of priorities
• Ability to handle confidential information with discretion and maintain a high level of professionalism
• Displays our values of Servant Leadership, Unwavering Character, Growth Mindset, Persistence, Empowerment, Pace and Fun
• Scrappy and resourceful!

Compensation Target: $75,000 - $100,000 salary bonus (compensation offered is dependent on experience and location)

Reports to: Market Area President

Dept: People

FLSA: Exempt

Travel: This role is not likely to travel often but may be required to do so from time to time. Candidates should be able to travel up to 15%.

Direct Reports: This role is an individual contributor but our Employee Services Professional are often hired with the intent they can take on direct reports as the company grows.