What are the responsibilities and job description for the Production Administrator - Roofing position at Vertex Service Partners LLC?
Production Administrator
At JP Carroll, we are committed to delivering a white-glove customer experience, and our Production Administrators are essential to achieving this goal. We are looking for a detail-oriented, organized, and proactive individual who thrives in a fast-paced environment. Your mission will be to exceed customer expectations while ensuring seamless communication among all parties involved. Reporting directly to the Director of Operations, you will play a pivotal role in our operations.
Responsibilities:
- Communicate effectively with customers via phone to set expectations, schedule installations, and clarify project requirements.
- Review customer contracts to ensure accuracy in job-specific details.
- Create purchase orders for each job component.
- Order materials and coordinate their delivery to job sites.
- Collaborate with the team to continually enhance service quality standards.
- Track project phases to guarantee timely and successful completion.
- Ensure all installation documentation is accurate and complete.
- Update customer invoices and purchasing documents to reflect any changes from the installation process.
- Monitor production efficiencies and propose improvements to meet targets.
- Work collaboratively with various departments to deliver exceptional customer service.
- Assist with additional tasks and assignments as needed.
Requirements:
- Strong data entry skills with a keen attention to detail.
- Must love numbers.
- Proven ability to manage multiple tasks and prioritize effectively.
- Positive mindset with a proactive “get-it-done” attitude.
- Independent thinker with a talent for innovative problem-solving.
- Strong commitment to seeing tasks through to completion.
- Exceptional written and verbal communication skills.
- Dedication to providing outstanding customer service that turns clients into raving fans.
- Adaptability and openness to change.
- Enthusiastic, hardworking, and well-organized team player
Benefits:
- 401(k) matching
- Health, dental, and vision insurance
- Paid time off
- Employee referral program
Join us at JP Carroll and become an integral part of a team dedicated to excellence and customer satisfaction! If you’re ready to make a meaningful impact, we would love to hear from you.
