Functional Lead - Policy Administration

Functional Lead - Insurance Policy Administration Platform (North America) - needed on a FT basis at our global insurance client located in Farmington CT

This is a HYBRID role to Farmington or NYC as an alternative - 3 days on-site

This a permanent salaried position offering benefits and bonus potential

Notes:

• Insurance Knowledge is a MUST- Commercial Lines like D&O, Casualty, E&S or Cyber, Property etc.
• New to understand and have experience with Policy Admin Systems: Duck Creek, Guidewire, OneShield or Majesco
• Someone who can run projects, work with the Underwriters and U/W teams, Product owners etc.
• Sr BA/Product owner, experience with speaking with stakeholders – backlog creation etc
• Capture requirements, User stories, Run Product Functional Design
• Understand Transformation elements,

Job Summary:

A Functional Lead on an Insurance Policy Administration System (PAS) plays a crucial role in managing and optimizing the entire policy lifecycle. This role involves overseeing the automation of processes such as policy quoting, issuance, endorsements, renewals, and claims processing. The Functional Lead ensures that the PAS is configured to meet business needs, integrates seamlessly with other systems, and maintains regulatory compliance. They also focus on improving operational efficiency, reducing errors, and enhancing customer satisfaction through streamlined workflows and accurate data management. Effective leadership in this role is essential for the smooth operation and strategic success of the insurance company.

Duties & Responsibilities:

Operational Objectives: Determine operational objectives by understanding the business function, scope of the product or request, required changes, deliverables, and expected outcomes, working closely with business and operations stakeholders.

Impact Analysis: Define and quantify the impact of requests or changes on business metrics (cost, KPI, GWP, compliance), and help prioritize requests for development based on available capacity.

Functional Module Expertise: Experienced in supporting PAS platform. Prefer experience in PAS platforms, Duck Creek, Guidewire, OneShield or Majesco

Workflow Development: Construct business process flow diagrams, study system capabilities, write specifications, and prepare technical reports by collecting, analyzing, and summarizing information and trends.

Project Planning: Define project requirements by identifying project milestones, phases, and elements, form a project team, establish a project budget, and assist with project management for selected projects.

Stakeholder Management: Identifying, analyzing, engaging, and managing the expectations and requirements of individuals or user groups affected by or influencing a project. Developing a communication plan, and continuously monitoring and adapting the plan to ensure stakeholder satisfaction and project success.

Communication and Collaboration: Coordinate with various departmental teams to achieve better business outcomes, support testing on system changes to ensure they meet requirements and collaborate with the Product Manager on roadmap planning and prioritization.

Resource Management: Validate resource requirements and develop cost estimate models.

Job Requirements:

Minimum 8 years of real-world experience in business requirement

Minimum 3 years of experience in commercial insurance domain

Five or more years of Business Analyst experience

Practical experience with property & casualty insurance/reinsurance and multi-currency systems is an asset

Strong understanding of commercial insurance products such as Professional Lines, Casualty and Property.

Experienced in supporting PAS platform. Prefer experience in DXC platforms, Duck Creek or Evari

Ability to analyze business and technical specifications and interact with our business users effectively

Ability to work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations

Excellent written and verbal communication skills

Great analytical, critical thinking and problem-solving abilities

Superior presentation and negotiation skills

Strong management and organizational skills

Adaptable and capable of working in fast-paced environments

Must be a self-starter with a great attitude, not afraid to take the initiative, and work with little supervision

Preferred experience working within an Agile – Scrum/Kanban environment

Education:

Bachelor’s degree or higher in business analysis, business administration, finance or related field

Preference given for holders of a University Degree or Diploma in Computer Science or related field.

Vertex Solutions Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law.