What are the responsibilities and job description for the HCSS Dispatcher position at Vertical Earth Inc.?
Company Overview
Vertical Earth Inc. has been a trusted name in construction for over 25 years, focusing on building not just projects but also strong relationships with clients and rewarding careers for our employees. Our expertise has evolved from civil structures to becoming a turn-key provider of site work and road construction services.
Summary
We are seeking a Dispatcher with experience using HCSS software to join our team at Vertical Earth Inc. This role is essential in coordinating logistics and ensuring the smooth operation of our services.
Responsibilities
- Schedule and dispatch mechanics using HCSS software to ensure timely and effective completion of service calls.
- Manage and track daily work orders and job schedules through HCSS, ensuring that all jobs are completed.
- Communicate with field crews, clients, and internal teams to ensure smooth operations and resolve any issues or delays.
- Prioritize service requests based on urgency, location, and skillset required for each job.
- Monitor equipment and maintenance schedules, ensuring all necessary parts, tools, and resources are available.
- Keep accurate and up-to-date records of all dispatching activities, work orders, and service reports in HCSS.
- Perform regular checks to ensure safety standards and compliance with company policies are being met.
Requirements
- Prior experience in dispatching, preferably in the construction or heavy equipment industry.
- Familiarity with HCSS (Heavy Construction Systems Software) or similar dispatching and job management software.
- Strong organizational and multitasking skills to manage a high volume of service calls and scheduling.
- Excellent communication skills, both verbal and written, with the ability to interact effectively with customers and field teams.
- Knowledge of construction or heavy equipment and maintenance operations is highly desirable.
- Ability to work in a fast-paced environment and handle urgent requests efficiently.
- High school diploma or equivalent required; additional technical training or certifications are a plus.
- Proficiency in Microsoft Office and basic computer skills.
If you are ready to take your career to new heights with Vertical Earth Inc., we invite you to apply today and become an integral part of our dedicated team!
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- No weekends
- Overtime
Work Location: In person
