What are the responsibilities and job description for the General Manager - Service Department position at Vertical Mechanical Group Inc?
General Manager - Service Department
At Anderson Mechanical Services, a VMG Company, we are always seeking talented individuals to join our growing team. Our commitment to exceptional customer service and innovative solutions drives our success and fuels continuous expansion. We're excited to offer opportunities for motivated professionals who are ready to elevate their careers. When you join Anderson Mechanical Services, you become part of a close-knit, supportive team that values both its employees and clients. Here, your growth powers our success.
Position Overview:
Anderson Mechanical Services is seeking a highly motivated General Manager to lead and oversee our commercial HVAC and plumbing service operations. This role is responsible for managing service technicians, ensuring quality customer service, and driving operational efficiency. The ideal candidate will have a strong technical background in HVAC and plumbing, excellent leadership skills, and a focus on delivering outstanding service to our clients.
Key Responsibilities:
- Oversee daily operations of the service department, ensuring efficiency and quality service delivery.
- Manage and support service technicians, including scheduling, training, and performance management.
- Develop and maintain strong relationships with clients, addressing concerns and ensuring satisfaction.
- Monitor service metrics, budgets, and profitability to drive operational success.
- Implement and enforce safety procedures and compliance with company policies and industry regulations.
- Assist in business development efforts by identifying service opportunities and growing customer accounts.
- Collaborate with internal departments to optimize service operations and resource allocation.
- Ensure timely and accurate documentation of service activities, work orders, and reports.
Qualifications:
- 5 years of experience in HVAC and/or plumbing service management.
- Strong leadership and team management skills.
- Excellent problem-solving abilities and customer service mindset.
- Knowledge of industry regulations, safety standards, and best practices.
- Proficiency in service management software and Microsoft Office Suite.
- Strong communication and organizational skills.
Preferred Qualifications:
- Previous experience in a commercial HVAC and plumbing service environment.
- Technical certifications in HVAC or plumbing are a plus.
- Business development and sales experience within a service department.
Why Join Anderson Mechanical Services?
- Competitive salary and performance-based incentives.
- Comprehensive benefits package including health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
If you're a results-driven leader looking to make an impact in the HVAC and plumbing service industry, we want to hear from you! Apply today and take the next step in your career with Anderson Mechanical Services.
