What are the responsibilities and job description for the Customer Service - I-9 Team position at Vertical Screen Inc.?
About Us
About Us
Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries – Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint – we serve the largest and most respected organizations, institutions, corporations, and government entities worldwide.
Vertical Screen is at the forefront of the applicant screening industry. We design innovative technology that delivers accurate, timely results to our clients. Our success begins with our diverse team of kind, collaborative professionals who are passionate about the work we deliver.
Job Description
Job Description
The I-9 Document Witness serves as a subject matter expert on Form I-9 completion within the i9Success team.
Responsibilities
Responsibilities
- Works within our i9Success product. Completes Forms I-9 and handles applicant contact during workflow.
- Responsible for handling incoming e-mails, calls, chats. Investigates issues to determine the proper resolution.
- Works with subjects to process and complete Form I-9.
- Maintaining knowledge base: Staying updated on product knowledge and company policies to provide accurate and up-to-date information.
- Meeting performance targets: Achieving individual and team goals set by the organization.
- Identifying escalation: Understanding the appropriate conversation details to escalate support to the appropriate internal staff member, when applicable.
Required Skills
Required Skills
- Excellent time management and organziational skills.
- Proficiency in M.S. Office Suite including Outlook, Word, and Excel.
- Attention to detail and reliability to complete tasks in an efficient and accurate manner.
- Elevated communication skills orally and in writing, as well as the ability to empathize with others.
- Ability to uphold professional manners while at work.
- Must have strong telephone skills.
- Must be able to maintain confidential information and follow procedures for work processing.
- Must be able to manage multiple tasks or projects during a scheduled work period.
Education
Education
The candidate we are seeking will have at minimum a high school diploma or equivalent. College degree preferred.
Benefits
Benefits
Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.
- Medical, dental and vision coverage with spouse/family coverage options
- 401K plan with generous company match
- Flexible spending accounts
- Voluntary insurance coverage plans (life, disability, etc.)
- Paid lunch breaks
- Paid time off
- Paid holidays
- Paid training program/ Internal employee development
- Overtime options available
- Casual dress code
- Flexible work schedules
- On-site Employee Gardens - plants & flowers provided
- RushBus scheduled service from Septa Bus Route 22 and Regional Rail
- Employee referral bonus program
- Discounts through partnerships & neighborhood business programs
Additional Information
Additional Information
All candidates are subject to a drug test and a background screening.
EOE M/F/Disabled/Veteran
