Academic Assistant

Project Name: Housing Service Center Supervisor - 1007325_1119318-1-AMADG

Duration: 27-May-2025 - 19-Sep-2025

M-F 8am-5pm

Note

Administer, implement, and interpret university and department policies and procedures on issues regarding admission, financial aid, housing, registrar services, visa services, student life, advising, career counseling and academic services. Identify, clarify, and resolve highly visible or complex issues with substantial significance and impact that may span multiple areas, using advanced technical and professional knowledge requiring independent judgment

Education & Experience:

Bachelor’s degree and three years of relevant experience, or combination of education and relevant experience.

Knowledge, Skills and Abilities:

• Strong communication skills to communicate information clearly and effectively to internal and external audiences, client groups, and management.

• Advanced analysis and problem-solving skills.

• Advanced computer skills, including experience with Microsoft Office Suite.

• Advanced customer service skills.

• Relevant computer systems/technology experience.

• Understanding of financial transactions.

• Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.

CORE DUTIES*:

• Administer an area or program in student services, evaluate and recommend decisions on program eligibility. Review decisions recommended by other staff.

• Collaborate with others to help resolve program issues and concerns, interpret policies, and mediate complex and sensitive issues.

• Resolve multi-dimensional matters in response to students in crisis, at risk, or who have other program issues, counsel students and parents on sensitive and confidential issues.

• Provide guidance and counsel, oversee, and develop a wide range of programs and services, analyze effectiveness, and make recommendations for future programs.

• Reconcile complex issues; analyze diverse transactions from multiple sources.

• Summarize data from multiple sources, prepare management reports and presentations.