What are the responsibilities and job description for the Customer Service Specialist position at Vertisystem?
Core Duties
- Respond to customer inquiries via phone, email, support request system and Slack in a timely and professional manner.
- Assist customers with inquiries such as updating travel profiles, creating guest templates, and establishing car rental billing accounts.
- Escalate customer complaints and issues to appropriate travel team members to ensure timely resolution and customer satisfaction.
- Provide travel program information and resources to help customers make informed decisions.
- Follow up with customers to ensure their concerns have been addressed and provide any necessary updates.
- Participate in team meetings.
- Ensure all customer interactions are accurately documented in ServiceNow for future reference and quality assurance.
- Run ad-hoc reports and organize content in Google drive
Minimum Requirements
- Proven experience in customer service or a related field.
- Proficiency in using Google Suite and Microsoft
Education and Experience
- High school diploma or equivalent plus five years professional experience or Associate Degree plus two years professional experience
Top 3 requirements to hire?
- Proven experience in customer service or a related field.
- Proficiency in using Google Suite and Microsoft Office Suite.
- Excellent verbal and written communication skills.
