What are the responsibilities and job description for the Desktop Support Specialist position at Vertisystem?
Job Title:: Desktop /Helpdesk support
Location:: onsite-Dallas TX
Duration:: 12 months
Rate:: $35/hr on W2
Job Summary
• At least 5 years of experience in a Helpdesk/Desktop support position.
• Knowledge of troubleshooting, repair, configuration, and deployment of Windows and Mac operating systems.
• Experience in troubleshooting/support with Google Workspace, Office 365, EntraID, Zoom, and Slack.
• Familiarity with video and audio conference room solutions using Zoom.
• Meraki Networking troubleshooting skills.
• Knowledge of ticketing systems and general support processes/procedures.
• Strong customer service experience.
• Strong verbal and written communication skills.
• Strong multi-tasking skills.
• Strong critical thinking abilities.
• Onboarding and offboarding employees with hardware and software needs.
• Relevant certifications such as CompTIA A , Network , or ITIL are a plus.
Salary : $35
