What are the responsibilities and job description for the IT Service Desk Analyst position at Vertisystem?
Location: Dallas, TX 75201 (Onsite from day1)
Contract Duration: 6 Months
Job Overview: IT Service Desk Analyst
Job Description
Must Have skills:
3-5 years of experience in a Helpdesk/Desktop support position.
Knowledge of troubleshooting, repair, configuration, and deployment of Windows and Mac operating systems.
Experience in troubleshooting/support with Google Workspace, Office 365, EntraID, Zoom, and Slack.
Familiarity with video and audio conference room solutions using Zoom.
Meraki Networking troubleshooting skills.
Knowledge of ticketing systems and general support processes/procedures.
Strong customer service experience.
Strong verbal and written communication skills.
Strong multi-tasking skills.
Strong critical thinking abilities.
Relevant certifications such as CompTIA A , Network , or ITIL are a plus.
Nice have skills:
Providing in-office support across the organization and being the first contact relationship with IT.
Onboarding and offboarding employees with hardware and software needs.
Providing IT training to new and existing employees.
Offering conferencing support and setup.
Recommending improvements to support the organization.
Documenting support issues and resolutions.
Understand and support all of Momentum and its portfolio company’s hardware, software, and network services.
Manage day-to-day IT support responsibilities.
Salary : $28 - $30
