Business Process Improvement Analyst

POSITION SUMMARY

This role focuses upon Sales Operations process and systems improvement, from Lead assignment through Opportunity to Quote to Order, including elements of Commission Splits and removing challenges for cash collection.  This role supports identifying, prioritizing, developing, executing, and sustaining effective system enhancements and process improvements that drive efficient sales and order entry functionality.  This role also includes required process documentation, training material generation, and limited issue resolution.

This role will support ensuring that the systems are designed and operated in alignment with key initiatives across the organization and are efficient for interaction by field sales, sales management, order coordinators, and other internal sales operation functions.

RESPONSIBILITIES

• Work with cross-functional teams to map current state processes, determine process improvements, install future state process and implement monitoring and control systems
• Improvement of sales processes to solve customer / stakeholder problems by reducing cost / waste or improving quality and/or capability
• Assist in identifying and reducing "non-value added" sales activities
• Recommend "standard work instructions" for each Sales Operations area
• Prepare and maintain "current" and "future" state value stream maps identifying waste and opportunities for improvement
• Work with IT teams to automate future state processes in CRM, CPQ, ERP and other systems to improve the customer experience
• Interact with all levels within the organization to drive continuous improvement in Vertiv's sales and order management processes
• Interview salesforce and customers to understand client issues and creatively apply solutions to real-world issues with world-class results
• Support and schedule people and tasks; with guidance guide actions and create detailed action plans; support multiple projects
• Assist project teams to achieve and sustain improvement benefits
• Other duties as assigned 

MINIMUM QUALIFICATIONS

• Bachelor’s Degree (Engineering or Business) required

PREFERRED QUALIFICATIONS

• A minimum of 1 year of experience in Sales Operations, Order Processing, Sales, Process Improvement and / or System Administrator roles (preferred)
• Experiences with CRM, CPQ and / or ERP systems (preferred)
• Quality-focused, attentive to detail and results-oriented
• Ability to identify root cause of problems and creatively problem solve
• Strong written and oral communication / presentations skills
• Working knowledge and proven application of the principles and philosophies of Lean Six Sigma (preferred)
• Work well in a team environment, with sound negotiation and issue resolution skills
• Strong customer focus - understand what drives customer satisfaction and prioritize customer needs
• Ability to work independently in fast-paced environment with little supervision.

PHYSICAL & ENVIRONMENTAL DEMANDS

• No special physical requirements.

TIME TRAVEL REQUIRED

• 0%

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.  

OUR CORE PRINCIPALS:  Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.