ERS Program Manager-Service Execution Process

POSITION SUMMARY

This role will help facilitate the hiring and project execution process by assisting the operations team navigate through stages of an employee’s career: hiring, onboarding, organizational development, and employee communications. It will be driving and facilitating the human capital strategy  across required support functions and assisting in management/record keeping of employee certification levels. This role will be the liaison for operations to all compliance related items, and it is integral to improving the overall efficiency of the operational components of the ERS/HVM human capital strategy.

RESPONSIBILITIES

•  Human Capital Strategy Execution
  • Develop and implement workflows to drive more effective onboarding, hiring, and training. Document these processes and train the internal stakeholders (i.e., SCMs, Area Managers, Directors etc.) on them
  • Draft, develop, and manage relationships with Trade Schools, Colleges and Universities to be targeted for field employees and develop a partnership with selected schools
• Develop an intern/Co-op program with trade schools, colleges and universities to increase number of available candidates
• Evaluate current third-party recruiting companies to develop partnerships
• ​Facilitate and Manage relationships with Military recruiting organizations
  • Represent Organization at Hiring Conferences
  • Develop and present organizational overview presentations
  • Organize and schedule Local managers to perform the interview process at conferences
  • Participate in the interview process
• ​​​Develop relationships with internal stakeholders to improve timeline from hiring to actual time in the field. 
  • Operations Team
  • Talent Acquisition
  • Human Resources
  • IT
  • Finance
• Work closely with these internal stakeholders to create and implement ideas driving continuous improvement and build a positive work environment.
• Create and manage PowerBI tool for Certification Tracking 

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• Communication
• ​Provide timely communication to management regarding challenges associated with  achieving the human capital strategy.
• ​Create and provide training material to the necessary operations and shared services support staff around the human capital strategy for ERS/HVM 
• ​Work with executive management to determine key operational KPI metrics, provide periodic documentation on performance of these KPI’s, and communicate challenges and improvement opportunities from these KPI’s
• Work as necessary to provide written and phone communication with external organizations as required to communicate roadblocks associated with hiring and developing our operational resources
• Work on the quarterly communication cadence including developing appropriate PowerPoint presentations to be presented to the field.

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​COMPETENCIES

​To perform the job successfully, an individual should demonstrate the following competencies: 

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• ​Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external  customers; Gets first-hand customer information and uses it for improvements in products and services; Acts with customers in mind; Establishes and maintains effective relationships with customers and gains their trust and respect. 
• ​​Interpersonal Savvy - Relates well to all kinds of people, up, down and sideways, inside and outside the organization; builds appropriate rapport; listens; builds constructive and effective relationships; uses diplomacy and tact; truly values people; can diffuse tension. 
• ​Listening – Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees. 
• Organization – Is very organized, can establish and maintain processes and tools to manage and improve the overall processing of reviewing service sales contracts, completion of order entry, and master service agreement facilitation and coordination
• ​Negotiating – Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly. 
• ​Time Management – Uses his/her time effectively and efficiently; sets priorities; values time; separates the critical few from the trivial many and concentrates his/her efforts accordingly. 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

· Bachelor’s degree required.

· 5 years of program management experience, preferably with exposure to recruiting and/or HR.

· 1-2 years’ experience with continuous improvement.

· Ability to work collaboratively in a team environment and communicate effectively with internal and external stakeholders

· Proficiency in Microsoft Office Suite with experience using tools that track contract negotiation lifecycle preferred (such as Smartsheet, Sharepoint, PowerBI, excel etc.)

· Strong attention to detail, with excellent organizational and time management skills required

· Ability to travel 25-30%

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.  

OUR CORE PRINCIPALS:  Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected.  With $6.9 billion in revenue, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people. 

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.