What are the responsibilities and job description for the Product Specialist (Liquid Cooling) position at Vertiv?
Job Summary
The Product Specialist will support Product/Offering Managers and the Sr. Director for Liquid Offerings, this role will also include a global scope. The Product Specialist will work across the organization with key customers, sales teams, regional stake holders, and work with cross functional teams to execute on roadmaps through the New Product Development Stage Gate process. This role will focus on executing later stage gates in the Product Development Process such as the launch phases and maintaining existing offerings.
Responsibilities:
- Engineering collaboration within NPDI, Sustaining and Engineering-to-Order ETO). Provide offering information to Sales, Service, and Application Engineering.
- Work with teams to assist in developing sales enablement tools for products (GRS, LRS, CPQ/C1, etc.)
- Document competitive market to understand trends, demand drivers, customer needs, competitive landscape; attend tradeshows to gain industry understanding.
- Work with Regional Product/Offering Managers, Marketing, Engineering, and IT teams for new product introductions. (Configuration Tools, Marketing literature, Tech Submittals, etc.)
- Conduct/Create product presentations, product demos.
- Ensure all customer-facing offering documentation and marketing collateral is available and accurate. (Sales Portal, vertiv.com, sales attached, etc.).
- Provide technical knowledge and expertise to support the Sales and Application Engineering teams.
- Assist in resolution of offering issues in regard to delivery, ordering, service.
- Assist as an escalation point for complex customer opportunities as it relates to Ordering.
- Identify and communicate to Offering manager product improvement projects that deliver cost savings, improved efficiency and/or quality.
- Communicate any VOC given from stakeholders to Offering Manager and log into VUE VOC database.
- Provide technical content/support to other business units. (Solutions, Service, Power, etc.)
Requirements:
- Bachelor’s Degree in Engineering
- Interest in Liquid Cooling for the data center (preferred)
- Time and priority management skills and a drive to see projects to completion.
- Detail oriented to provide accurate specifications and launch materials.
- Effectively communicates technical information and complex ideas.
- Experience working with customers and field sales teams preferred.
- Strong written/oral communication, especially in communicating customer needs.
- General interest of sales, marketing, operations, and financial disciplines preferred.
About Vertiv
Vertiv is a $6.9 billion global critical infrastructure and data center technology company. We ensure customers’ vital applications run continuously by bringing together hardware, software, analytics and ongoing services. Our portfolio includes power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs around 20,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com.
