What are the responsibilities and job description for the Front Office Supervisor Role position at Vespera Pismo Beach?
Vespera Pismo Beach aims to provide its guests with a genuinely unrivaled experience through authentic engagement and personalized service. As a key member of our team, you will play a vital role in delivering this promise.
Our Commitment
We value our commitment to excellence and continuously strive to exceed our guests' expectations. Our passion for innovation drives us to explore new ways to enhance our services and amenities, ensuring that every stay is a memorable one.
Work Environment
As a Front Office Supervisor, you will be working in a fast-paced environment where efficiency and adaptability are crucial. You will have the opportunity to develop your skills and knowledge while contributing to the success of our hotel.
Responsibilities
- Welcome and register guests promptly, providing them with accurate information about our facilities and services.
- Handle check-in and check-out procedures efficiently, ensuring a seamless experience for our guests.
- Sell guest rooms, food & beverage outlets, and seasonal hotel promotions, always maintaining a professional demeanor.
- Manage cash banks, reconcile charges and cash received during shift, and promote Marriott Rewards Program to guests.
- Process mail, messages, faxes, and packages, while holding pre-shift meetings with staff to ensure everyone is aware of their responsibilities.
- Ensure correct staffing during peak periods and high occupancy, communicating daily with department managers and MOD to maintain consistency and share important information.
- Monitor performance, provide feedback, reward, discipline, and document associate performance, addressing associate complaints and resolving problems.
- Maintain a clean and organized workspace, following 4 Keys service standards, standard operation procedures, and safety standards.
- Adhere to attendance and reliability standards, following all additional duties assigned by management.
- Work cohesively with co-workers and all departments as part of a team, striving to improve standards of operations.
Benefits and Compensation
We offer a competitive salary, comprehensive benefits package, including health insurance, paid time off, retirement plan, dental insurance, vision insurance, life insurance, employee discount, employee assistance program, and food provided daily to our employees.
Additionally, you will have the opportunity to grow professionally and personally, developing valuable skills and expertise in the hospitality industry.
If you are passionate about delivering exceptional guest experiences and are eager to join a dynamic team, apply now to become a part of Vespera Pismo Beach!
