Porter

This is not a remote position. This is an on-site position.

JOB TITLE: Porter 

JOB NUMBER FLSA Status: Non-Exempt

DEPARTMENT DIVISION: Vesta Realty

GROUP: Residential Property Management 

REPORTS TO: Property Manager

JOB SUMMARY, DUTIES AND RESPONSIBILITIES, JOB REQUIREMENTS

SUMMARY

The Porter plays a crucial role in maintaining the cleanliness, safety, and overall appearance of the property. The Porter ensures that the community remains an inviting and well-maintained environment for residents, visitors, and staff. This role involves performing a variety of tasks, including cleaning, basic maintenance, and supporting the team with errands and other duties as needed.

DUTIES AND RESPONSIBILITIES 

Property Maintenance and Cleanliness

• Perform regular property walks to ensure all areas are clean and free from debris, including parking lots, pathways, stairwells, recreation areas, and dumpster zones.

• Remove litter, pet waste, and cigarette butts from the grounds.

• Maintain cleanliness of key areas, such as the management office, pool area, mailrooms, laundry facilities, and pathways to model units.

• Take out trash from all common areas.

Safety and Compliance

• Observe and report any unsafe conditions or maintenance needs to the appropriate personnel.

• Ensure storage areas are locked and secure when not in use.

General Maintenance Support

• Check and replace exterior lighting as needed.

• If certified, assist with pool cleaning and maintenance.

• Possess a basic understanding of electrical, plumbing, and painting procedures to support minor repairs when necessary.

General Property Knowledge:

• Familiarize yourself with the location of power, water, and gas shutoffs, clean-out traps, fire extinguishers, and hydrants.

• Conduct regular inspections of the property, including buildings, grounds, plumbing, electrical systems, and equipment.

Team Assistance

• Support staff in property management efforts, including running errands, moving supplies, or delivering items as directed.

• Work collaboratively with team members to ensure efficient property operations.

EDUCATIONAL REQUIREMENTS 

• High school diploma or equivalent required; additional education/training is a bonus.

• Previous experience in the property management industry preferred.  

PHYSICAL REQUIREMENTS

• Frequent standing, walking, and moving throughout various property areas, including outdoor spaces and uneven surfaces.

• Ability to maintain equilibrium to prevent falling from high places or when walking, standing or crouching. 

• Ability to climb stairs, scaffolds, ramps, poles, and ladders, often while carrying tools or equipment.

• Ability to kneel, crouch, and crawl in confined spaces to perform repairs or inspections.

• Frequent use of hands for handling tools, equipment, and small objects.

• Frequent reaching by extending hand(s) or arm(s) in any direction. 

• Frequent handling of various sizes and weights of items. Needs the ability to seize, hold, grasp, turn or otherwise work with one or both hands. Fingers are involved only to the extent that they are an extension of the hands, such as to turn a switch or replace a light bulb.

• Ability to operate standard maintenance tools and equipment safely, including power tools.

• Adequate vision for inspecting property conditions, identifying hazards, and reading small print or diagrams (corrective lenses acceptable).

• Ability to hear and communicate effectively with team members, tenants, and supervisors in potentially noisy environments.

• Ability to correctly and safely lift, carry, push, and pull items weighing up to 50 pounds regularly and up to 100 pounds occasionally. This may include furniture, appliances, and heavy machinery.

• Exposure to various weather conditions, including heat, cold, and rain, while working outdoors.

ADDITIONAL REQUIREMENTS

• Valid Driver's License and/or reliable transportation. Employees may be required to report to different locations for work, and attend offsite meetings, training sessions, conferences, events, etc.

• Proficiency in property management software.

• Proficiency in software applications such as Microsoft Office and Gsuite.

• Knowledge of, or ability to learn, Federal, State, and Local Laws pertaining to Fair Housing and Landlord/Tenant Laws.

• Communication Skills: Strong verbal and written communication, with the ability to interact professionally and respectfully.

• Organizational Skills: Ability to prioritize tasks, manage time effectively, and maintain attention to detail.

• Analytical & Problem-Solving: Demonstrates sound decision-making, planning, and problem-solving abilities.

• Adaptability: Flexible and able to adjust to changing priorities and stressful environments.

• Multi-Tasking: Effectively handles multiple tasks with efficiency and accuracy.

• Technical Proficiency: Basic mathematical, typing, and computer skills, with the ability to learn new software and systems.

• Collaboration & Independence: Capable of working both independently and as part of a team.

• Professionalism: Maintains confidentiality and delivers exceptional customer service in a professional manner.

• Willingness to be on-call, carry a cell phone, and adjust work schedules as necessary to meet business needs and operational demands.

Please note: This job description is not intended to be an all-encompassing list of duties, responsibilities, or qualifications. Additional tasks and requirements may be assigned as needed to meet organizational objectives.